Posted:1 day ago|
Platform:
On-site
Full Time
Customer Service Warehouse Logistics- (Freight Forwarding) Location - Gurgaon Roles & Responsibilities Objective / Purpose : To cover for regular activities and reporting for SC Planning team · To cover the regular tasks of Customer Service daily operation · To coordinate and compile ROA reports as part of the daily operation Customer Service regular tasks: 1 Order management and Order fulfillment- From OE to OI, OI to GI execution & follow up with different stakeholders like BU, Planning, Sales, MDTM to expedite the process. (Follow OTC transactions in SAP) Daily 2 Monitor payment status with customer/sales team to complete OI before cut-off time Daily 3 Connect with CS & Plant/PLF focal to expedite order closing. (Co-ordination) Daily 4 Complaint management- Handle & support on customer complaint with RCA, Closure, claim settlement etc. Daily 5 Doc Prep for Open account customer orders Daily Reporting: 1 Prepare reports by different order status to follow up with action owners i.e – pending payment, pending allocation/material, pending shipment Daily 2 Prepare daily ROA lifting report Daily Job Type: Full-time Pay: ₹40,000.00 - ₹55,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Application Question(s): Current Salary, Expected Salary and Notice Period ? Do you have experience in Supply Chain Management for Warehousing ? Do you have Experience for Customer Service and Logistics Coordination ? Work Location: In person
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