Job
Description
Position Summary: We are seeking an experienced and highly skilled Lead LogicMonitor Administrator to architect, deploy, and manage scalable observability solutions across hybrid IT environments. This role demands deep expertise in LogicMonitor and a strong understanding of modern IT infrastructure and application ecosystems, including on premises, cloud-native, and hybrid environments. The ideal candidate will play a critical role in designing real-time service availability dashboards, optimizing performance visibility, and ensuring comprehensive monitoring coverage for business-critical services. Role & Responsibilities: Monitoring Architecture & Implementation Serve as the subject matter expert (SME) for LogicMonitor, overseeing design, implementation, and continuous optimization. Lead the development and deployment of monitoring solutions that integrate on premise infrastructure, public cloud (AWS, Azure, GCP), and hybrid environments. Develop and maintain monitoring templates, escalation chains, and alerting policies that align with business service SLAs. Ensure monitoring solutions adhere to industry standards and compliance requirements. Real-Time Dashboards & Visualization Design and build real-time service availability dashboards to provide actionable insights for operations and leadership teams. Leverage Logic Monitor’s APIs and data sources to develop custom visualizations, ensuring a single-pane-of-glass view for multi-layered service components. Collaborate with applications and service owners to define KPIs, thresholds, and health metrics. Proficient in interpreting monitoring data and metrics related to uptime and performance. Automation & Integration Automate onboarding/offboarding of monitored resources using LogicMonitor’s REST API, Groovy scripts, and Configuration Modules. Integrate LogicMonitor with ITSM tools (e.g., ServiceNow, Jira), collaboration platforms (e.g., Slack, Teams), and CI/CD pipelines. Enable proactive monitoring through synthetic transactions and anomaly detection capabilities. Streamline processes through automation and integrate monitoring with DevOps practices. Operations & Optimization Perform ongoing health checks, capacity planning, tools version upgrades, and tuning monitoring thresholds to reduce alert fatigue. Establish and enforce monitoring standards, best practices, and governance models across the organization. Lead incident response investigations, root cause analysis, and post-mortem reviews from a monitoring perspective. Optimize monitoring strategies for effective resource utilization and cost efficiency. Qualification Minimum Educational Qualifications: Bachelor’s degree in computer science, Information Technology, Engineering, or a related field Required Skills & Qualifications: 8+ years of total experience. 5+ years of hands-on experience with LogicMonitor, including custom DataSources, Property Sources, dashboards, and alert tuning. Proven expertise in IT infrastructure monitoring: networks, servers, storage, virtualization (VMware, Nutanix), and containerization (Kubernetes, Docker). Strong understanding of cloud platforms (AWS, Azure, GCP) and their native monitoring tools (e.g., CloudWatch, Azure Monitor). Experience in scripting and automation (e.g., Python, PowerShell, Groovy, Bash). Familiarity with observability stacks: ELK, Grafana, is a strong plus. Proficient with ITSM and incident management processes, including integrations with ServiceNow. Excellent problem-solving, communication, and documentation skills. Ability to work collaboratively in cross-functional teams and lead initiatives. Preferred Qualifications: LogicMonitor Certified Professional (LMCA and LMCP) or similar certification. Experience with APM tools (e.g., SolarWinds, AppDynamics, Dynatrace, Datadog) and log analytics platforms and logicmonitor observability Knowledge of DevOps practices and CI/CD pipelines. Exposure to regulatory/compliance monitoring (e.g., HIPAA, PCI, SOC 2). Experience with machine learning or AI-based monitoring solutions. Additional Information Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
