Lobby Manager

The Lobby Manager is responsible for overseeing the daily operations of the hotel lobby and front-of-house areas to ensure that guests receive a warm welcome and exceptional service consistently. You will supervise the front desk team, coordinate guest services, resolve guest concerns promptly, and ensure a smooth and memorable guest experience. Your key responsibilities will include overseeing the day-to-day operations of the lobby and front desk, ensuring outstanding hospitality service for guests, greeting VIP guests and managing special arrangements, supervising, training, and motivating front desk and lobby staff, handling guest complaints efficiently, coordinating with other departments to ensure guest satisfaction, monitoring lobby cleanliness and ambiance, managing guest check-in and check-out processes, maintaining accurate records, supporting front desk operations during peak periods, upholding hotel policies, and ensuring compliance with health and safety standards. To qualify for this position, you should have proven experience in front office operations, preferably in a supervisory or managerial role, excellent leadership, communication, and interpersonal skills, strong problem-solving and conflict resolution abilities, a professional appearance and demeanor, ability to multitask and perform under pressure, proficiency in hotel management software (e.g., Opera, Fidelio) is a plus, flexibility to work shifts, weekends, and holidays as needed, and a degree or diploma in Hospitality Management or a related field is preferred.,