Loan Officer-Housing Loans

ROLEPURPOSE & OBJECTIVE

• LeadGeneration - Identify quality leads from existing customer base/open market by conducting various events and activities

• Assessmentof leads - Evaluate the leads generated by analyzing credithistories & property evaluation by adhering to internal andexternal regulations

• Acquirenew Housing Loans (HL) Secured home loans customers fromopen market / cross sell to existing customers

• Monitorinstallment payments and collections of customers

• Deepenrelationship with the existing customers by cross-sellingUjjivans products as per the profile & need of thecustomers

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

Business/Financials

• Achievethe set targets on HL-Secured Loans in terms of open marketacquisition and existing customer conversion

• Maintaindatabase of prospects, meet select prospects and manage therelationship thereafter

• Followup on leads provided by call center / liabilities team withindefined TAT

• Crosssell other products of Ujjivan and pass quality leads torespective officers/staff

• Sharecustomer insights/product related feedback with the ClusterManager HL

• Coordinatewith Products & Marketing department to carry out marketingdrives that are assigned and catchment areas for HL secured loans

Customer

• Interactwith customers in a courteous and professional manner; provideprompt, efficient and accurate services and establishprofessional relationship with them, with a long term perspective

• Conductthe appraisal process of potential customers in a courteousmanner without compromising quality

• Guaranteeconfidential treatment of all the information gathered fromcustomers

InternalProcess

• Carryout the pre and post-loan activities related to Unsecured loans,perform simple financial analysis, present the loan applicationsto the sanctioning committee by adhering to the set TAT &prioritize the repayment of loans to preserve the portfolioquality

• Visitthe customers business and home to do theassessment/evaluation, following the Operations Manualprocedures. Analyze and evaluate the loan applications, todetermine the situation of the business, establish the risks,determine the capacity of repayment and the adequate loan amountfor the customers needs, and also evaluate the familysituation and stability

• Visitthe guarantor/collateral contact, explain about his/her roleduring the loan term

• Cooperatewith the credit department in case of identifying discrepanciesor problems in customers information, reports, etc.through CRM Microfinance.

• Informthe customer about the Credit Committee decision

• Coordinatewith Liabilities team if applicable, to ensure bank accounts areopened/activated to disburse the loan amount and necessarystanding instructions to repay monthly disbursements

• Performloan utilization check and follow up on the disbursed loans,especially of the ones not paying on time

• Incase of arrears, visits customers and guarantors for the loanrecovery and coordinate with collections officer to update thestatus periodically

Learning& Innovation

• Maintainup to date knowledge of Unsecured loans as well as a workingknowledge of other products offered in the branch

• InformBranch Head about the demand in his/her assigned area as well ason the competition on a regular basis in consultation with CRM Microfinance.

• Ensureadherence to training man-days/ mandatory training programs forself

• Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines

Qualifications

• Graduate,preferably in commerce and related streams

Experience

• Preferredexperience of 2-4 years in banking, asset products sales orcollection

FunctionalSkills

• Knowledgeof Banking sector

• Knowledgeon individual lending - Secured loans/asset products and thirdparty products

• BasicComputer knowledge (MS Office, Outlook) / Ease of technologyusage (tablet)

• Salesand marketing skills across multiple products

• KYCnorms/guidelines for secured loans

• CreditAssessment/Appraisal

• CommunicationSkills - fluent in the local language & English

BehavioralSkills

• Multipleproduct selling skills

• Timemanagement

• Customerrelations management

• Achievement/performanceoriented

• Possessesgood interpersonal skills

• Documentationskills

• Willingnessto travel & relocation as per business requirements andcareer opportunities

CompetenciesRequired

• BuildingRelationship

• DrivingChange

• Planning& Organizing

• Collaboration