LMS Technology Specialist

Job Description

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description Match Data Analyst role here. Performs statistical modeling and analysis of structured and unstructured datasets to develop metrics, reports and visualizations of trends and patterns. Works with technology organization and business end-users to understand data and analysis needs and develop technical requirements. Partners with development and data management roles to identify and capture data required from internal and external sources. Creates and maintains statistical models for ongoing and ad hoc review and analysis of data. Uses data visualization programs, tools and techniques to generate dashboards, reports and presentations that aid in data storytelling, understanding and interpretation of trends and patterns of business importance. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions. Roles & Responsibilities Job Description Summary The LMS Technology Specialist is responsible for all aspects of administration and configuration of several external learning management systems (LMSs), including loading and testing of courses and curricula, managing user data, customizing and generating learning reports, setting up and administering an assessment-based certification or certificate (badging) program for Availity customers, administering learning plans, managing the customer service inbox for the learning centers, and investigating and troubleshooting technical and configuration issues. The LMS Technology Specialist also creates and helps to update learner-facing LMS documentation, internal LMS standard operating procedures (SOPs); may participate in or conduct LMS sales, discovery and configuration meetings with LMS stakeholders or clients; and may help set up live webinars or coordinate other live learning events, as needed. This position may assist with project management activities for learning projects. Job Description Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India! Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission. Why Availity Excites : At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our mission? To refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 13 billion transactions annually, our influence is on a constant and expansive rise. Your Journey with Us : Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States. Why Join Availity in India : Global Impact : Your work from Bengaluru will directly support and impact the lives of millions of US citizens. Innovation Hub : Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology. Collaboration : Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries. Career Growth : Availity values your growth journey. With us, youll find opportunities to expand your skill set and advance your career. Work-Life Balance : Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being. Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, lets shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team thats not just changing healthcare but changing lives. We are seeking an experienced Sales Compensation Analyst. Job Summary: The LMS Technology Specialist is responsible for all aspects of administration and configuration of several external learning management systems (LMSs), including loading and testing of courses and curricula, managing user data, customizing and generating learning reports, setting up and administering an assessment-based certification or certificate (badging) program for Availity customers, administering learning plans, managing the customer service inbox for the learning centers, and investigating and troubleshooting technical and configuration issues. The LMS Technology Specialist also creates and helps to update learner-facing LMS documentation, internal LMS standard operating procedures (SOPs); may participate in or conduct LMS sales, discovery and configuration meetings with LMS stakeholders or clients; and may help set up live webinars or coordinate other live learning events, as needed. This position may assist with project management activities for learning projects. Key Responsibilities Obtain and maintain a deep understanding of all components, features, and functions of the LMS. Administer the LMS-side of an assessment-based certification program for customers Serve as subject matter expert for the LMS and provide ongoing user support including research, resolution, and escalation of LMS issues. Maintain the integrity of the data in the LMS. Identify roles and responsibilities within the LMS and determine appropriate permissions for various users and audiences. Design and generate standard and customized reports for the LMS. Configure and maintain the LMS user interface, including branding, categories, banner ads, and graphics. Assist in evaluating, selecting, and implementing new LMS technologies , as needed. Interact with LMS vendor(s) regarding troubleshooting, special projects, and technical integrations with other systems. Recommend improvements to content management, workflow processes, and user experience, as appropriate. Administer learning content for key stakeholders, including external entities. Collaborate with subject matter experts and trainers to gather information for LMS documentation. Assist with uploading and testing customer-facing learning deliverables in the LMS , as needed. Assist with setting up webinars in the LMS and in Zoom, as needed. Generate regularly scheduled and ad hoc reports in the LMS and in Zoom, as needed. Help create marketing materials to promote learning deliverables; coordinate with Client Communications Management team, as needed. Manage and track learning tasks and projects(Basic) Other assistance and tasks, as needed. Education And Experience Bachelor s degree or the equivalent in work experience. Proven track record managing and implementing a learning management system (LMS); experience with LearnUpon a plus. Experience administering and using a Web conferencing tool ; experience with Zoom a plus. Basic knowledge of learning standards such as SCORM and Experience API (xAPI or Tin Can API ) to a level needed for this position.-score assessment, Experience managing projects and using project management tools; experience with Smartsheet a plus Experience creating customer-facing deliverables and documenting internal LMS standard operating procedures a plus. Experience working in a health care IT environment a plus. Experience working with an assessment-based certification program, or troubleshooting learner issues related to exams or proctoring, a plus. Experience working with Credly or other badging systems a plus. Experience working with Zapier or other Webhook tools a plus. Experience working with e-commerce technologies/tool in relation to a store-based LMS a plus. Working or transferrable (i.e., basic technical) knowledge of troubleshooting or writing configuration specifications for single sign-on, API, learning record stores (LRSs), or integrations a plus. Basic experience with writing queries in Splunk and SQL (or similar languages) a plus.- basic LMS reporting is required. Skills And Knowledge Experience in testing and troubleshooting of all standard operating systems and browsers. Strong data analysis skills. Highly energetic and self-motivated with the ability to work independently. Strong organizational skills with attention to detail and the ability to handle multiple projects, follow through on tasks, and meet deadlines. Strong technical aptitude or high comfort level with technology, with the ability to absorb new ideas and concepts quickly, solve system problems, and streamline processes. Technical production skills using tools such as Articulate Rise; Adobe Photoshop, Illustrator, Acrobat Pro ; Microsoft Office Suite (Excel, PowerPoint, Word); HTML. Motivated by helping others and providing excellent customer service. Strong interpersonal skills to perform at a high level in a team environment. Strong oral, written, and visual communication skills. Strong project management skills, experience using Smartsheet or similar tool a plus Availity culture and benefits: Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, healthcare, accident and life insurance! We offer 12 PAID Holidays AND 24 days paid time off. Availity offers Paid Parental Leave for both moms and dads. Want to work for an organization that gives back to the community? You re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps in process: After you apply, you will receive email messages thanking you for applying and then you will continue to receive more email messages alerting you as to where you are in the recruitment process. Interview process : Resume Review Manager Interview Technical Interview round 1 Technical Interview round 2 Human Resources Interview (Face-to-Face interview at Availity India Pvt Ltd) Eligibility Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.