Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked, cloud-based or Internet-related computer programs Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS, mobile apps or desktop applications products Using current programming language and technologies, writes code, completes programming and performs testing and debugging of applications Completes documentation and procedures for installation and maintenance May interact with users to define system requirements and/or necessary modifications

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description Match Data Analyst role here. Performs statistical modeling and analysis of structured and unstructured datasets to develop metrics, reports and visualizations of trends and patterns. Works with technology organization and business end-users to understand data and analysis needs and develop technical requirements. Partners with development and data management roles to identify and capture data required from internal and external sources. Creates and maintains statistical models for ongoing and ad hoc review and analysis of data. Uses data visualization programs, tools and techniques to generate dashboards, reports and presentations that aid in data storytelling, understanding and interpretation of trends and patterns of business importance. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions. Roles & Responsibilities Job Description Summary The LMS Technology Specialist is responsible for all aspects of administration and configuration of several external learning management systems (LMSs), including loading and testing of courses and curricula, managing user data, customizing and generating learning reports, setting up and administering an assessment-based certification or certificate (badging) program for Availity customers, administering learning plans, managing the customer service inbox for the learning centers, and investigating and troubleshooting technical and configuration issues. The LMS Technology Specialist also creates and helps to update learner-facing LMS documentation, internal LMS standard operating procedures (SOPs); may participate in or conduct LMS sales, discovery and configuration meetings with LMS stakeholders or clients; and may help set up live webinars or coordinate other live learning events, as needed. This position may assist with project management activities for learning projects. Job Description Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India! Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission. Why Availity Excites : At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our mission? To refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 13 billion transactions annually, our influence is on a constant and expansive rise. Your Journey with Us : Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States. Why Join Availity in India : Global Impact : Your work from Bengaluru will directly support and impact the lives of millions of US citizens. Innovation Hub : Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology. Collaboration : Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries. Career Growth : Availity values your growth journey. With us, youll find opportunities to expand your skill set and advance your career. Work-Life Balance : Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being. Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, lets shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team thats not just changing healthcare but changing lives. We are seeking an experienced Sales Compensation Analyst. Job Summary: The LMS Technology Specialist is responsible for all aspects of administration and configuration of several external learning management systems (LMSs), including loading and testing of courses and curricula, managing user data, customizing and generating learning reports, setting up and administering an assessment-based certification or certificate (badging) program for Availity customers, administering learning plans, managing the customer service inbox for the learning centers, and investigating and troubleshooting technical and configuration issues. The LMS Technology Specialist also creates and helps to update learner-facing LMS documentation, internal LMS standard operating procedures (SOPs); may participate in or conduct LMS sales, discovery and configuration meetings with LMS stakeholders or clients; and may help set up live webinars or coordinate other live learning events, as needed. This position may assist with project management activities for learning projects. Key Responsibilities Obtain and maintain a deep understanding of all components, features, and functions of the LMS. Administer the LMS-side of an assessment-based certification program for customers Serve as subject matter expert for the LMS and provide ongoing user support including research, resolution, and escalation of LMS issues. Maintain the integrity of the data in the LMS. Identify roles and responsibilities within the LMS and determine appropriate permissions for various users and audiences. Design and generate standard and customized reports for the LMS. Configure and maintain the LMS user interface, including branding, categories, banner ads, and graphics. Assist in evaluating, selecting, and implementing new LMS technologies , as needed. Interact with LMS vendor(s) regarding troubleshooting, special projects, and technical integrations with other systems. Recommend improvements to content management, workflow processes, and user experience, as appropriate. Administer learning content for key stakeholders, including external entities. Collaborate with subject matter experts and trainers to gather information for LMS documentation. Assist with uploading and testing customer-facing learning deliverables in the LMS , as needed. Assist with setting up webinars in the LMS and in Zoom, as needed. Generate regularly scheduled and ad hoc reports in the LMS and in Zoom, as needed. Help create marketing materials to promote learning deliverables; coordinate with Client Communications Management team, as needed. Manage and track learning tasks and projects(Basic) Other assistance and tasks, as needed. Education And Experience Bachelor s degree or the equivalent in work experience. Proven track record managing and implementing a learning management system (LMS); experience with LearnUpon a plus. Experience administering and using a Web conferencing tool ; experience with Zoom a plus. Basic knowledge of learning standards such as SCORM and Experience API (xAPI or Tin Can API ) to a level needed for this position.-score assessment, Experience managing projects and using project management tools; experience with Smartsheet a plus Experience creating customer-facing deliverables and documenting internal LMS standard operating procedures a plus. Experience working in a health care IT environment a plus. Experience working with an assessment-based certification program, or troubleshooting learner issues related to exams or proctoring, a plus. Experience working with Credly or other badging systems a plus. Experience working with Zapier or other Webhook tools a plus. Experience working with e-commerce technologies/tool in relation to a store-based LMS a plus. Working or transferrable (i.e., basic technical) knowledge of troubleshooting or writing configuration specifications for single sign-on, API, learning record stores (LRSs), or integrations a plus. Basic experience with writing queries in Splunk and SQL (or similar languages) a plus.- basic LMS reporting is required. Skills And Knowledge Experience in testing and troubleshooting of all standard operating systems and browsers. Strong data analysis skills. Highly energetic and self-motivated with the ability to work independently. Strong organizational skills with attention to detail and the ability to handle multiple projects, follow through on tasks, and meet deadlines. Strong technical aptitude or high comfort level with technology, with the ability to absorb new ideas and concepts quickly, solve system problems, and streamline processes. Technical production skills using tools such as Articulate Rise; Adobe Photoshop, Illustrator, Acrobat Pro ; Microsoft Office Suite (Excel, PowerPoint, Word); HTML. Motivated by helping others and providing excellent customer service. Strong interpersonal skills to perform at a high level in a team environment. Strong oral, written, and visual communication skills. Strong project management skills, experience using Smartsheet or similar tool a plus Availity culture and benefits: Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, healthcare, accident and life insurance! We offer 12 PAID Holidays AND 24 days paid time off. Availity offers Paid Parental Leave for both moms and dads. Want to work for an organization that gives back to the community? You re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps in process: After you apply, you will receive email messages thanking you for applying and then you will continue to receive more email messages alerting you as to where you are in the recruitment process. Interview process : Resume Review Manager Interview Technical Interview round 1 Technical Interview round 2 Human Resources Interview (Face-to-Face interview at Availity India Pvt Ltd) Eligibility Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description Designs and develops technical product training curriculum and content that may use a variety of delivery methods including instructor-led courses, virtual, web-based or other learning solutions. Ensures that training courses address all levels of customers in the use of company products/services. Designs course outlines, gathering supporting technical documentation and developing course workbooks, presentations and trainer notes. May use web-based courseware or other online learning development tools/software to create interactive tutorials, course modules, certification materials, etc., that include simulation scenarios, progress checks and knowledge assessments. Interfaces with engineering to develop specifications for course content. Facilitates testing and evaluation of training material with stakeholders for technical integrity. Roles & Responsibilities Learning Content Developer Job Description Summary Designs and develops technical product training curriculum and content that may use a variety of delivery methods including instructor-led courses, virtual, web-based or other learning solutions. Ensures that training courses address all levels of customers in the use of company products/services. Designs course outlines, gathering supporting technical documentation and developing course workbooks, presentations and trainer notes. May use web-based courseware or other online learning development tools/software to create interactive tutorials, course modules, certification materials, etc., that include simulation scenarios, progress checks and knowledge assessments. Interfaces with engineering to develop specifications for course content. Facilitates testing and evaluation of training material with stakeholders for technical integrity. Job Description Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India! Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission. Why Availity Excites : At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our mission? To refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 13 billion transactions annually, our influence is on a constant and expansive rise. Your Journey with Us : Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States. Why Join Availity in India : Global Impact : Your work from Bengaluru will directly support and impact the lives of millions of US citizens. Innovation Hub : Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology. Collaboration : Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries. Career Growth : Availity values your growth journey. With us, youll find opportunities to expand your skill set and advance your career. Work-Life Balance : Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being. Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, lets shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team thats not just changing healthcare but changing lives. We are seeking an experienced Sales Compensation Analyst. Job Summary: The Content Developer designs and develops engaging and effective learning content, using a variety of content authoring tools and instructional design methodologies. The Content Developer consults with Availity subject matter experts and payer partners to create and verify learning content and may fill multiple roles in a fast-paced, entrepreneurial, corporate environment. WORK EXPERIENCE (Required) Minimum 7 to 10 years of experience implementing instructional design methodologies to support complex business processes Minimum seven to ten years of experience developing on-demand and instructor-led training for adult learners in a software development environment Experience working with senior level partners EDUCATION AND CERTIFICATION (Required) Bachelor s degree in a related field such as communications, education, instructional design, instruction technology, or computer information systems Experience working in a health care IT environment a plus. Specialized Skills & Knowledge: Experience administering and using a Web conferencing tool; experience with Zoom a plus. Basic knowledge of learning standards such as SCORM and Experience API (xAPI or Tin Can API) to a level needed for this position Proficient in Articulate Storyline, Adobe Creative Suite, or comparable content authoring tools Develop scored knowledge assessments, progress checks, and certification content to measure learning outcomes. Analyze, design, develop, implement, and evaluate curriculums and training programs appropriate for adult learners which can be instructor led or on-demand Research subject matter/topic and consult with subject matter experts (SMEs) for the purpose of creating accurate and relevant training materials Conduct usability testing of training materials to ensure that the content is accurate, works as expected, and is audience friendly Create and maintain animated demonstrations or other online training tools, as needed Assist with Learning Management System (LMS) maintenance tasks. Experience working with an assessment-based certification program, or troubleshooting learner issues related to exams or proctoring, a plus. Highly energetic and self-motivated with the ability to work independently. Strong organizational skills with attention to detail and the ability to handle multiple projects, follow through on tasks, and meet deadlines. Strong technical aptitude or high comfort level with technology, with the ability to absorb new ideas and concepts quickly, solve system problems, and streamline processes. Technical production skills using tools such as Articulate Rise; Adobe Photoshop, Illustrator, Acrobat Pro; Microsoft Office Suite (Excel, PowerPoint, Word); HTML. Motivated by helping others and providing excellent customer service. Strong interpersonal skills to perform at a high level in a team environment. Strong oral, written, and visual communication skills. Availity culture and benefits: Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, healthcare, accident and life insurance! We offer 12 PAID Holidays AND 24 days paid time off. Availity offers Paid Parental Leave for both moms and dads. Want to work for an organization that gives back to the community? You re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps in process: After you apply, you will receive email messages thanking you for applying and then you will continue to receive more email messages alerting you as to where you are in the recruitment process. Interview process : Resume Review Manager Interview Technical Interview round 1 Technical Interview round 2 Human Resources Interview (Face-to-Face interview at Availity India Pvt Ltd) Eligibility Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description Performs staff support activities to develop, implement and administer compensation policies and programs. Audits jobs for content and prepares job descriptions reflecting job responsibilities, activities, duties and requirements. Develops and/or participates in compensation surveys to collect and analyze competitive salary information to determine company's competitive position. Reviews proposed salary adjustments for conformance to established guidelines, policies and practices. Recommends corrective or alternative actions to resolve compensation-related problems. Reviews requests for new or revised classifications to determine appropriate salary grade assignment. Formulates recommendations regarding development of company salary structure, FLSA exemptions, job revisions and organizational structures. Reviews existing and proposed statutory requirements governing compensation administration and recommends appropriate courses of action. May prepare special studies and recommendations on subjects such as incentive compensation, bonus plans, sales compensation or stock options. May include administration of domestic and/or international programs. Roles & Responsibilities Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India! Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission. Why Availity Excites At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our mission? To refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 13 billion transactions annually, our influence is on a constant and expansive rise. Your Journey With Us Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States. Why Join Availity In India Global Impact: Your work from Bengaluru will directly support and impact the lives of millions of US citizens. Innovation Hub: Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology. Collaboration: Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries. Career Growth: Availity values your growth journey. With us, you'll find opportunities to expand your skill set and advance your career. Work-Life Balance: Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being. Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, let's shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team that's not just changing healthcare but changing lives. Job Summary We are seeking an experienced Sales Compensation Analyst. Are you passionate about aligning sales performance with business success? Join us as a Sales Compensation Analyst, where you will play a pivotal role in executing and optimizing US sales compensation plans that drive performance, motivate success, and align with overall business objectives. In this role, you’ll combine strategic thinking with meticulous administration, ensuring accurate and timely payouts. You’ll be a trusted partner to Sales, Finance, and HR teams, leveraging data insights to identify opportunities for improvement and support decision-making. With focus on operational excellence and strategic alignment, you’ll contribute to the development of scalable, compliant, and effective incentive programs that empower our salesforce and advance our organizational goals. Key Responsibilities Sales Compensation Administration Manage the end-to-end processing of sales compensation plans, ensuring timely and accurate payouts. Validate and integrate data from SalesForce to ensure accurate data for commission processing. Maintain and update sales compensation workbooks, ensuring data integrity, consistency, and ease of access for stakeholders. Track, manage and archive sales plan documents, ensuring timely distribution and collection of signed agreements. Support the rollout of new compensation plans, coordinating closely with HR, Finance and Sales teams to ensure seamless implementation. Monitor and manage exception requests, ensuring proper approval and documentation. Collaborate with payroll and finance to ensure commission payments are correctly processed and reflected in Workday payroll. Serve as a subject matter expert for sales incentive plans. Data Analysis and Reporting Assist in audits to ensure compliance and accuracy. Identify opportunities to streamline compensation processes. Help with scenario modeling to assess the potential impact of proposed changes to compensation structures or policies. Stakeholder Support Act as a liaison between Sales, Finance and HR to address compensation-related questions and resolve discrepancies. Act as the main point of contract for resolving commission-related inquiries from sales executives. Partner with Finance to ensure that accruals and expense reporting align with business forecasts. Process Efficiency and Improvement Be a partner in the annual review of sales plan design and aid in ensuring plan updates account for changes in business strategies and market conditions. Stay updated on relevant industry regulations and compliance requirements related to commission structures and compensation policies. Analyze commission data and trends to identify opportunities for process improvements and optimizing commission plans. Provide insights and recommendations to sales leadership on potential adjustments to commission structures to drive desired behaviors and outcomes. Other Areas Of Involvement Comprehensive knowledge of the various components of Indian compensation Assist with testing and validation of the India Annual Compensation Review in Workday Qualifications Bachelor’s degree in human resources, finance, or related field 3 - 5 years of experience in US sales compensation Detail-oriented with a focus on accuracy and quality Strong analytical and problem-solving skills Skilled in Excel and data analysis tools Familiarity with SalesForce. Excellent written and verbal communication skills Ability to manage multiple tasks efficiently and meet deadlines. Availity Culture And Benefits Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, healthcare, accident and life insurance! We offer 12 PAID Holidays AND 24 days paid time off. Availity offers Paid Parental Leave for both moms and dads. Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next Steps In Process After you apply, you will receive email messages thanking you for applying and then you will continue to receive more email messages alerting you as to where you are in the recruitment process. Interview process : Resume Review Manager Interview Technical Interview round 1 Technical Interview round 2 Human Resources Interview (Face-to-Face interview at Availity India Pvt Ltd) Eligibility Video Camera Usage Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Show more Show less

Availity India Private Limited is looking for Client Services Support Specialist I to join our dynamic team and embark on a rewarding career journey Handles client queries, service requests, and issue resolution Maintains accurate records of interactions and follow-ups Provides product guidance and service improvements Supports CRM systems and client satisfaction metrics

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description Oversees the support of customers encountering problems using the companys products. Supervises representatives that are answering customer inquiries, primarily over the telephone, e-mail, or facsimile. Establishes and maintains systems that provide answers to common questions and problems. Reports new or recurring problems to design departments. Ensures representatives are properly trained when old products are upgraded or new products are released. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Roles & Responsibilities Eligibility Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description Develops, interprets and implements financial concepts for financial planning and control. Performs technical analysis to determine present and future financial performance. Gathers, analyzes, prepares and summarizes recommendations for financial plans, acquisition activity, trended future requirements and operating forecasts. Performs economic research and studies in the areas of rates of return, depreciations, working capital requirements, investment opportunities, investment performance and impact of governmental requirements. Roles & Responsibilities Eligibility Video Camera Usage Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Show more Show less

Job Description Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming "hotline" calls. Roles & Responsibilities

Role & responsibilities • Have at least 1-2 years of prior international Inbound Voice Process experience. • Having prior healthcare domain experience (with focus on the payer or administrative side would be an added advantage) • Should have excellent communication skills, active listening skills, good typing and MS office proficiency • Open to work in US shift (India night shift) • Open to work from office (all days) Perks & Benefits • Free transportation facility. • Subsidized food facility • Performance based incentives (in addition to salary) • Wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks and Employee Assistance Programs (EAP). Note: Interested candidates can share the resume to aalkama.nazni@availity.com

We are looking for enthusiastic and detail-oriented individuals to join our team as Client Support / Product Support Specialists. As part of this role, you will be responsible for delivering exceptional support to our customers while adhering to internal processes and quality standards. Key Responsibilities: Execute assigned tasks in line with the latest work instructions and process updates. Troubleshoot and resolve customer issues effectively and efficiently. Achieve daily productivity and quality targets consistently. Accurately document all customer interactions in the designated platform. Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc. Ensure compliance with data integrity guidelines and the companys information security policies. Desired candidate profile: Excellent verbal communication skills Strong comprehension and understanding skills Capable of multitasking while demonstrating empathy and a solution-oriented approach Proficient in typing and comfortable with keyboard navigation Willing to work in Night shift Comfortable to work from office (all working days)

Job Profile - Client / Product Support Experience: Freshers Job Title: Client Services Support Specialist - Trainee Key Skill Requirements: Excellent verbal and written communication skills* Strong comprehension and understanding skills Capable of multitasking while demonstrating empathy and a solution-oriented approach Proficient in typing and comfortable with keyboard navigation *Communication Requirement : CEFR Grade B2 level (Mandatory) Education Criteria: PUC / 10+3 Diploma / Any Graduate Job Description: In this role you will often be the first point of contact for our Contact Center and will play a critical role in the success of our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador roles in Availity. By delighting customers with an exceptional support experience, you not only help retain their business with Availity, but also potentially bring in new customers through their positive referrals. All associates in this role go through an extensive training program that provides the foundational knowledge necessary to resolve customer issues. Your key responsibilities would be: Professionally manage inbound and outbound international customer calls. Ensure compliance with company policies and procedures during all customer interactions. Execute assigned tasks in line with the latest work instructions and process updates. Troubleshoot and resolve customer issues effectively and efficiently. Achieve daily productivity and quality targets consistently. Accurately document all customer interactions in the designated platform. Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc. Ensure compliance with data integrity guidelines and the company's information security policies Shift Timings: US Shifts (Night Shift) Work Mode: 100% Work from Office Work Days: Monday through Friday (Saturday and Sunday are weekly offs) Work Location: Manyata Tech Park, Nagavara, Bangalore Compensation Package: Rs. 21,000 Fixed Take Home + Rs.10,000 Confirmation bonus* + Rs. 50,000 Trainee bonus* + Performance based incentive* *Based on our policy Other perks: Free transportation facility / travel reimbursement (where transportation facility cannot be provided) Subsidized food facility Wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks and Employee Assistance Programs (EAP). Statutory benefits PF, ESI and Gratuity 24 days of paid time off + 12 paid holidays per year. Assessment Process & Offer: Voice & Communication Skill Assessment Typing Test Operations Round (including Voice & Accent round) HR Fitment Round Offer discussion

Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India! Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission. Why Availity Excites: At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our mission? To refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 12 billion transactions annually, our influence is on a constant and expansive rise. Your Journey with Us: Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States. Why Join Availity in India: 1. Global Impact: Your work from Bengaluru will directly support and impact the lives of millions of US citizens 2. Innovation Hub: Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology 3. Collaboration: Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries 4. Career Growth: Availity values your growth journey. With us, you'll find opportunities to expand your skill set and advance your career 5. Work-Life Balance: Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, let's shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team that's not just changing healthcare but changing lives. We are seeking a highly motivated and experienced Recruiter to join our Talent Acquisition team. The ideal candidate will be responsible for sourcing, attracting, and hiring top talent across various functions within our India operations. The Recruiter will work closely with hiring managers to ensure that our hiring process is efficient, effective, and aligned with the company's strategic goals. Why work on this team: You will play a direct role in the growth and success of a US based Healthcare product organization. • You will help build and shape the culture of Availity in India What you will be doing: 1. Developing and implementing sourcing strategies to attract top talent in the industry 2. Utilizing various channels such as job boards, social media, networking events, and associate referrals to build a strong candidate pipeline 3. Proactively headhunt candidates for niche roles 4. Conducting initial screening interviews to assess candidates' skills, experience, and cultural fit 5. Coordinating and managing the interview process, including scheduling and communication with candidates and hiring managers 6. Providing timely feedback and updates to candidates throughout the recruitment process 7. Partnering with hiring managers to understand their staffing needs and provide guidance on hiring best practices 8. Advising hiring managers on market trends, salary benchmarks, and candidate availability 9. Ensuring clear and consistent communication between all stakeholders involved in the hiring process 10. Managing the end-to-end recruitment process, from job requisition to offer acceptance 11. Ensuring that the recruitment process is compliant with company policies and local labor laws 12. Maintaining accurate and up-to-date records of all recruitment activities in the applicant tracking system (ATS) 13. Working closely with HR and hiring managers to develop competitive and compelling job offers 14. Ensuring a smooth onboarding process for new hires 15. Tracking and reporting on key recruitment metrics such as time-to-fill, cost-per-hire, and candidate satisfaction 16. Providing regular updates to senior management and leaders on recruitment activities and outcomes 17. Contributing to the development and promotion of the company's employer brand 18. Participating in and organizing recruitment events, job fairs, and other talent acquisition initiatives 19. Creating and managing job advertisements that attract high-quality candidates. Requirements: 1. Education: Bachelors degree in Human Resources, Business Administration, or related field 2. 3-5 years of experience in recruitment 3. Strong understanding of the Indian job market and recruitment landscape 4. Excellent communication and interpersonal skills 5. Proficient in using applicant tracking systems (ATS) and other recruitment software 6. Ability to manage multiple priorities and work under pressure 7. Strong negotiation and problem-solving skills 8. Familiarity with local labor laws and regulations. Availity culture and benefits: 1. Availity is Great Place to Work! certified . Culture is important to us and there are many ways for you to make your mark here! 2. Availity is a culture of continuous learning. We have many resources and experts in our tech stack that can help get you there too! 3. Dont feel like wearing business attire? Cool, you can wear jeans we are a casual place. 4. We offer a competitive salary, bonus structure, generous total wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks and Employee Assistance Programs (EAP). 5. Availity offers paid Parental Leave (as per Maternity Act and internal paternity time off policy) for both moms and dads, both birth parents and adoptive parents. 6. Want to work for an organization that gives back to the community? Youre at the right place! Availity partners with organizations to extend various CSR services Availity perks for remote, hybrid and office-based associates: 1. All associates have the opportunity to have 1on1 sessions with their supervisor or manager to help facilitate transparency and growth within the organization 2. Availity events are available to ALL associates no matter if you are fully remote or have a hybrid or onsite schedule 3. We appreciate work/life balance! Need to get a quick break in between meetings? We have Carrom board, Foosball, various board games, and video games at our office premises to help you decompress 4. Weve got you (office-based associates) covered with free coffee and tea anytime you want and subsidized food (lunch / dinner) Next steps in process: After you apply, you will receive email messages thanking you for applying and then you will continue to receive more email messages alerting you as to where you are in the recruitment process. praveen.gopinath@availity.com