Availity

Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked, cloud-based or Internet-related computer programs Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS, mobile apps or desktop applications products Using current programming language and technologies, writes code, completes programming and performs testing and debugging of applications Completes documentation and procedures for installation and maintenance May interact with users to define system requirements and/or necessary modifications

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description Match Data Analyst role here. Performs statistical modeling and analysis of structured and unstructured datasets to develop metrics, reports and visualizations of trends and patterns. Works with technology organization and business end-users to understand data and analysis needs and develop technical requirements. Partners with development and data management roles to identify and capture data required from internal and external sources. Creates and maintains statistical models for ongoing and ad hoc review and analysis of data. Uses data visualization programs, tools and techniques to generate dashboards, reports and presentations that aid in data storytelling, understanding and interpretation of trends and patterns of business importance. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions. Roles & Responsibilities Job Description Summary The LMS Technology Specialist is responsible for all aspects of administration and configuration of several external learning management systems (LMSs), including loading and testing of courses and curricula, managing user data, customizing and generating learning reports, setting up and administering an assessment-based certification or certificate (badging) program for Availity customers, administering learning plans, managing the customer service inbox for the learning centers, and investigating and troubleshooting technical and configuration issues. The LMS Technology Specialist also creates and helps to update learner-facing LMS documentation, internal LMS standard operating procedures (SOPs); may participate in or conduct LMS sales, discovery and configuration meetings with LMS stakeholders or clients; and may help set up live webinars or coordinate other live learning events, as needed. This position may assist with project management activities for learning projects. Job Description Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India! Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission. Why Availity Excites : At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our mission? To refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 13 billion transactions annually, our influence is on a constant and expansive rise. Your Journey with Us : Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States. Why Join Availity in India : Global Impact : Your work from Bengaluru will directly support and impact the lives of millions of US citizens. Innovation Hub : Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology. Collaboration : Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries. Career Growth : Availity values your growth journey. With us, youll find opportunities to expand your skill set and advance your career. Work-Life Balance : Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being. Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, lets shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team thats not just changing healthcare but changing lives. We are seeking an experienced Sales Compensation Analyst. Job Summary: The LMS Technology Specialist is responsible for all aspects of administration and configuration of several external learning management systems (LMSs), including loading and testing of courses and curricula, managing user data, customizing and generating learning reports, setting up and administering an assessment-based certification or certificate (badging) program for Availity customers, administering learning plans, managing the customer service inbox for the learning centers, and investigating and troubleshooting technical and configuration issues. The LMS Technology Specialist also creates and helps to update learner-facing LMS documentation, internal LMS standard operating procedures (SOPs); may participate in or conduct LMS sales, discovery and configuration meetings with LMS stakeholders or clients; and may help set up live webinars or coordinate other live learning events, as needed. This position may assist with project management activities for learning projects. Key Responsibilities Obtain and maintain a deep understanding of all components, features, and functions of the LMS. Administer the LMS-side of an assessment-based certification program for customers Serve as subject matter expert for the LMS and provide ongoing user support including research, resolution, and escalation of LMS issues. Maintain the integrity of the data in the LMS. Identify roles and responsibilities within the LMS and determine appropriate permissions for various users and audiences. Design and generate standard and customized reports for the LMS. Configure and maintain the LMS user interface, including branding, categories, banner ads, and graphics. Assist in evaluating, selecting, and implementing new LMS technologies , as needed. Interact with LMS vendor(s) regarding troubleshooting, special projects, and technical integrations with other systems. Recommend improvements to content management, workflow processes, and user experience, as appropriate. Administer learning content for key stakeholders, including external entities. Collaborate with subject matter experts and trainers to gather information for LMS documentation. Assist with uploading and testing customer-facing learning deliverables in the LMS , as needed. Assist with setting up webinars in the LMS and in Zoom, as needed. Generate regularly scheduled and ad hoc reports in the LMS and in Zoom, as needed. Help create marketing materials to promote learning deliverables; coordinate with Client Communications Management team, as needed. Manage and track learning tasks and projects(Basic) Other assistance and tasks, as needed. Education And Experience Bachelor s degree or the equivalent in work experience. Proven track record managing and implementing a learning management system (LMS); experience with LearnUpon a plus. Experience administering and using a Web conferencing tool ; experience with Zoom a plus. Basic knowledge of learning standards such as SCORM and Experience API (xAPI or Tin Can API ) to a level needed for this position.-score assessment, Experience managing projects and using project management tools; experience with Smartsheet a plus Experience creating customer-facing deliverables and documenting internal LMS standard operating procedures a plus. Experience working in a health care IT environment a plus. Experience working with an assessment-based certification program, or troubleshooting learner issues related to exams or proctoring, a plus. Experience working with Credly or other badging systems a plus. Experience working with Zapier or other Webhook tools a plus. Experience working with e-commerce technologies/tool in relation to a store-based LMS a plus. Working or transferrable (i.e., basic technical) knowledge of troubleshooting or writing configuration specifications for single sign-on, API, learning record stores (LRSs), or integrations a plus. Basic experience with writing queries in Splunk and SQL (or similar languages) a plus.- basic LMS reporting is required. Skills And Knowledge Experience in testing and troubleshooting of all standard operating systems and browsers. Strong data analysis skills. Highly energetic and self-motivated with the ability to work independently. Strong organizational skills with attention to detail and the ability to handle multiple projects, follow through on tasks, and meet deadlines. Strong technical aptitude or high comfort level with technology, with the ability to absorb new ideas and concepts quickly, solve system problems, and streamline processes. Technical production skills using tools such as Articulate Rise; Adobe Photoshop, Illustrator, Acrobat Pro ; Microsoft Office Suite (Excel, PowerPoint, Word); HTML. Motivated by helping others and providing excellent customer service. Strong interpersonal skills to perform at a high level in a team environment. Strong oral, written, and visual communication skills. Strong project management skills, experience using Smartsheet or similar tool a plus Availity culture and benefits: Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, healthcare, accident and life insurance! We offer 12 PAID Holidays AND 24 days paid time off. Availity offers Paid Parental Leave for both moms and dads. Want to work for an organization that gives back to the community? You re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps in process: After you apply, you will receive email messages thanking you for applying and then you will continue to receive more email messages alerting you as to where you are in the recruitment process. Interview process : Resume Review Manager Interview Technical Interview round 1 Technical Interview round 2 Human Resources Interview (Face-to-Face interview at Availity India Pvt Ltd) Eligibility Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description Designs and develops technical product training curriculum and content that may use a variety of delivery methods including instructor-led courses, virtual, web-based or other learning solutions. Ensures that training courses address all levels of customers in the use of company products/services. Designs course outlines, gathering supporting technical documentation and developing course workbooks, presentations and trainer notes. May use web-based courseware or other online learning development tools/software to create interactive tutorials, course modules, certification materials, etc., that include simulation scenarios, progress checks and knowledge assessments. Interfaces with engineering to develop specifications for course content. Facilitates testing and evaluation of training material with stakeholders for technical integrity. Roles & Responsibilities Learning Content Developer Job Description Summary Designs and develops technical product training curriculum and content that may use a variety of delivery methods including instructor-led courses, virtual, web-based or other learning solutions. Ensures that training courses address all levels of customers in the use of company products/services. Designs course outlines, gathering supporting technical documentation and developing course workbooks, presentations and trainer notes. May use web-based courseware or other online learning development tools/software to create interactive tutorials, course modules, certification materials, etc., that include simulation scenarios, progress checks and knowledge assessments. Interfaces with engineering to develop specifications for course content. Facilitates testing and evaluation of training material with stakeholders for technical integrity. Job Description Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India! Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission. Why Availity Excites : At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our mission? To refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 13 billion transactions annually, our influence is on a constant and expansive rise. Your Journey with Us : Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States. Why Join Availity in India : Global Impact : Your work from Bengaluru will directly support and impact the lives of millions of US citizens. Innovation Hub : Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology. Collaboration : Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries. Career Growth : Availity values your growth journey. With us, youll find opportunities to expand your skill set and advance your career. Work-Life Balance : Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being. Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, lets shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team thats not just changing healthcare but changing lives. We are seeking an experienced Sales Compensation Analyst. Job Summary: The Content Developer designs and develops engaging and effective learning content, using a variety of content authoring tools and instructional design methodologies. The Content Developer consults with Availity subject matter experts and payer partners to create and verify learning content and may fill multiple roles in a fast-paced, entrepreneurial, corporate environment. WORK EXPERIENCE (Required) Minimum 7 to 10 years of experience implementing instructional design methodologies to support complex business processes Minimum seven to ten years of experience developing on-demand and instructor-led training for adult learners in a software development environment Experience working with senior level partners EDUCATION AND CERTIFICATION (Required) Bachelor s degree in a related field such as communications, education, instructional design, instruction technology, or computer information systems Experience working in a health care IT environment a plus. Specialized Skills & Knowledge: Experience administering and using a Web conferencing tool; experience with Zoom a plus. Basic knowledge of learning standards such as SCORM and Experience API (xAPI or Tin Can API) to a level needed for this position Proficient in Articulate Storyline, Adobe Creative Suite, or comparable content authoring tools Develop scored knowledge assessments, progress checks, and certification content to measure learning outcomes. Analyze, design, develop, implement, and evaluate curriculums and training programs appropriate for adult learners which can be instructor led or on-demand Research subject matter/topic and consult with subject matter experts (SMEs) for the purpose of creating accurate and relevant training materials Conduct usability testing of training materials to ensure that the content is accurate, works as expected, and is audience friendly Create and maintain animated demonstrations or other online training tools, as needed Assist with Learning Management System (LMS) maintenance tasks. Experience working with an assessment-based certification program, or troubleshooting learner issues related to exams or proctoring, a plus. Highly energetic and self-motivated with the ability to work independently. Strong organizational skills with attention to detail and the ability to handle multiple projects, follow through on tasks, and meet deadlines. Strong technical aptitude or high comfort level with technology, with the ability to absorb new ideas and concepts quickly, solve system problems, and streamline processes. Technical production skills using tools such as Articulate Rise; Adobe Photoshop, Illustrator, Acrobat Pro; Microsoft Office Suite (Excel, PowerPoint, Word); HTML. Motivated by helping others and providing excellent customer service. Strong interpersonal skills to perform at a high level in a team environment. Strong oral, written, and visual communication skills. Availity culture and benefits: Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, healthcare, accident and life insurance! We offer 12 PAID Holidays AND 24 days paid time off. Availity offers Paid Parental Leave for both moms and dads. Want to work for an organization that gives back to the community? You re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps in process: After you apply, you will receive email messages thanking you for applying and then you will continue to receive more email messages alerting you as to where you are in the recruitment process. Interview process : Resume Review Manager Interview Technical Interview round 1 Technical Interview round 2 Human Resources Interview (Face-to-Face interview at Availity India Pvt Ltd) Eligibility Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description Performs staff support activities to develop, implement and administer compensation policies and programs. Audits jobs for content and prepares job descriptions reflecting job responsibilities, activities, duties and requirements. Develops and/or participates in compensation surveys to collect and analyze competitive salary information to determine company's competitive position. Reviews proposed salary adjustments for conformance to established guidelines, policies and practices. Recommends corrective or alternative actions to resolve compensation-related problems. Reviews requests for new or revised classifications to determine appropriate salary grade assignment. Formulates recommendations regarding development of company salary structure, FLSA exemptions, job revisions and organizational structures. Reviews existing and proposed statutory requirements governing compensation administration and recommends appropriate courses of action. May prepare special studies and recommendations on subjects such as incentive compensation, bonus plans, sales compensation or stock options. May include administration of domestic and/or international programs. Roles & Responsibilities Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India! Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission. Why Availity Excites At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our mission? To refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 13 billion transactions annually, our influence is on a constant and expansive rise. Your Journey With Us Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States. Why Join Availity In India Global Impact: Your work from Bengaluru will directly support and impact the lives of millions of US citizens. Innovation Hub: Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology. Collaboration: Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries. Career Growth: Availity values your growth journey. With us, you'll find opportunities to expand your skill set and advance your career. Work-Life Balance: Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being. Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, let's shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team that's not just changing healthcare but changing lives. Job Summary We are seeking an experienced Sales Compensation Analyst. Are you passionate about aligning sales performance with business success? Join us as a Sales Compensation Analyst, where you will play a pivotal role in executing and optimizing US sales compensation plans that drive performance, motivate success, and align with overall business objectives. In this role, you’ll combine strategic thinking with meticulous administration, ensuring accurate and timely payouts. You’ll be a trusted partner to Sales, Finance, and HR teams, leveraging data insights to identify opportunities for improvement and support decision-making. With focus on operational excellence and strategic alignment, you’ll contribute to the development of scalable, compliant, and effective incentive programs that empower our salesforce and advance our organizational goals. Key Responsibilities Sales Compensation Administration Manage the end-to-end processing of sales compensation plans, ensuring timely and accurate payouts. Validate and integrate data from SalesForce to ensure accurate data for commission processing. Maintain and update sales compensation workbooks, ensuring data integrity, consistency, and ease of access for stakeholders. Track, manage and archive sales plan documents, ensuring timely distribution and collection of signed agreements. Support the rollout of new compensation plans, coordinating closely with HR, Finance and Sales teams to ensure seamless implementation. Monitor and manage exception requests, ensuring proper approval and documentation. Collaborate with payroll and finance to ensure commission payments are correctly processed and reflected in Workday payroll. Serve as a subject matter expert for sales incentive plans. Data Analysis and Reporting Assist in audits to ensure compliance and accuracy. Identify opportunities to streamline compensation processes. Help with scenario modeling to assess the potential impact of proposed changes to compensation structures or policies. Stakeholder Support Act as a liaison between Sales, Finance and HR to address compensation-related questions and resolve discrepancies. Act as the main point of contract for resolving commission-related inquiries from sales executives. Partner with Finance to ensure that accruals and expense reporting align with business forecasts. Process Efficiency and Improvement Be a partner in the annual review of sales plan design and aid in ensuring plan updates account for changes in business strategies and market conditions. Stay updated on relevant industry regulations and compliance requirements related to commission structures and compensation policies. Analyze commission data and trends to identify opportunities for process improvements and optimizing commission plans. Provide insights and recommendations to sales leadership on potential adjustments to commission structures to drive desired behaviors and outcomes. Other Areas Of Involvement Comprehensive knowledge of the various components of Indian compensation Assist with testing and validation of the India Annual Compensation Review in Workday Qualifications Bachelor’s degree in human resources, finance, or related field 3 - 5 years of experience in US sales compensation Detail-oriented with a focus on accuracy and quality Strong analytical and problem-solving skills Skilled in Excel and data analysis tools Familiarity with SalesForce. Excellent written and verbal communication skills Ability to manage multiple tasks efficiently and meet deadlines. Availity Culture And Benefits Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, healthcare, accident and life insurance! We offer 12 PAID Holidays AND 24 days paid time off. Availity offers Paid Parental Leave for both moms and dads. Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next Steps In Process After you apply, you will receive email messages thanking you for applying and then you will continue to receive more email messages alerting you as to where you are in the recruitment process. Interview process : Resume Review Manager Interview Technical Interview round 1 Technical Interview round 2 Human Resources Interview (Face-to-Face interview at Availity India Pvt Ltd) Eligibility Video Camera Usage Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Show more Show less

Availity India Private Limited is looking for Client Services Support Specialist I to join our dynamic team and embark on a rewarding career journey Handles client queries, service requests, and issue resolution Maintains accurate records of interactions and follow-ups Provides product guidance and service improvements Supports CRM systems and client satisfaction metrics

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description Oversees the support of customers encountering problems using the companys products. Supervises representatives that are answering customer inquiries, primarily over the telephone, e-mail, or facsimile. Establishes and maintains systems that provide answers to common questions and problems. Reports new or recurring problems to design departments. Ensures representatives are properly trained when old products are upgraded or new products are released. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Roles & Responsibilities Eligibility Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description Develops, interprets and implements financial concepts for financial planning and control. Performs technical analysis to determine present and future financial performance. Gathers, analyzes, prepares and summarizes recommendations for financial plans, acquisition activity, trended future requirements and operating forecasts. Performs economic research and studies in the areas of rates of return, depreciations, working capital requirements, investment opportunities, investment performance and impact of governmental requirements. Roles & Responsibilities Eligibility Video Camera Usage Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Show more Show less

Job Description Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming "hotline" calls. Roles & Responsibilities

Role & responsibilities • Have at least 1-2 years of prior international Inbound Voice Process experience. • Having prior healthcare domain experience (with focus on the payer or administrative side would be an added advantage) • Should have excellent communication skills, active listening skills, good typing and MS office proficiency • Open to work in US shift (India night shift) • Open to work from office (all days) Perks & Benefits • Free transportation facility. • Subsidized food facility • Performance based incentives (in addition to salary) • Wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks and Employee Assistance Programs (EAP). Note: Interested candidates can share the resume to aalkama.nazni@availity.com

We are looking for enthusiastic and detail-oriented individuals to join our team as Client Support / Product Support Specialists. As part of this role, you will be responsible for delivering exceptional support to our customers while adhering to internal processes and quality standards. Key Responsibilities: Execute assigned tasks in line with the latest work instructions and process updates. Troubleshoot and resolve customer issues effectively and efficiently. Achieve daily productivity and quality targets consistently. Accurately document all customer interactions in the designated platform. Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc. Ensure compliance with data integrity guidelines and the companys information security policies. Desired candidate profile: Excellent verbal communication skills Strong comprehension and understanding skills Capable of multitasking while demonstrating empathy and a solution-oriented approach Proficient in typing and comfortable with keyboard navigation Willing to work in Night shift Comfortable to work from office (all working days)

Job Profile - Client / Product Support Experience: Freshers Job Title: Client Services Support Specialist - Trainee Key Skill Requirements: Excellent verbal and written communication skills* Strong comprehension and understanding skills Capable of multitasking while demonstrating empathy and a solution-oriented approach Proficient in typing and comfortable with keyboard navigation *Communication Requirement : CEFR Grade B2 level (Mandatory) Education Criteria: PUC / 10+3 Diploma / Any Graduate Job Description: In this role you will often be the first point of contact for our Contact Center and will play a critical role in the success of our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador roles in Availity. By delighting customers with an exceptional support experience, you not only help retain their business with Availity, but also potentially bring in new customers through their positive referrals. All associates in this role go through an extensive training program that provides the foundational knowledge necessary to resolve customer issues. Your key responsibilities would be: Professionally manage inbound and outbound international customer calls. Ensure compliance with company policies and procedures during all customer interactions. Execute assigned tasks in line with the latest work instructions and process updates. Troubleshoot and resolve customer issues effectively and efficiently. Achieve daily productivity and quality targets consistently. Accurately document all customer interactions in the designated platform. Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc. Ensure compliance with data integrity guidelines and the company's information security policies Shift Timings: US Shifts (Night Shift) Work Mode: 100% Work from Office Work Days: Monday through Friday (Saturday and Sunday are weekly offs) Work Location: Manyata Tech Park, Nagavara, Bangalore Compensation Package: Rs. 21,000 Fixed Take Home + Rs.10,000 Confirmation bonus* + Rs. 50,000 Trainee bonus* + Performance based incentive* *Based on our policy Other perks: Free transportation facility / travel reimbursement (where transportation facility cannot be provided) Subsidized food facility Wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks and Employee Assistance Programs (EAP). Statutory benefits PF, ESI and Gratuity 24 days of paid time off + 12 paid holidays per year. Assessment Process & Offer: Voice & Communication Skill Assessment Typing Test Operations Round (including Voice & Accent round) HR Fitment Round Offer discussion

Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India! Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission. Why Availity Excites: At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our mission? To refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 12 billion transactions annually, our influence is on a constant and expansive rise. Your Journey with Us: Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States. Why Join Availity in India: 1. Global Impact: Your work from Bengaluru will directly support and impact the lives of millions of US citizens 2. Innovation Hub: Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology 3. Collaboration: Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries 4. Career Growth: Availity values your growth journey. With us, you'll find opportunities to expand your skill set and advance your career 5. Work-Life Balance: Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, let's shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team that's not just changing healthcare but changing lives. We are seeking a highly motivated and experienced Recruiter to join our Talent Acquisition team. The ideal candidate will be responsible for sourcing, attracting, and hiring top talent across various functions within our India operations. The Recruiter will work closely with hiring managers to ensure that our hiring process is efficient, effective, and aligned with the company's strategic goals. Why work on this team: You will play a direct role in the growth and success of a US based Healthcare product organization. • You will help build and shape the culture of Availity in India What you will be doing: 1. Developing and implementing sourcing strategies to attract top talent in the industry 2. Utilizing various channels such as job boards, social media, networking events, and associate referrals to build a strong candidate pipeline 3. Proactively headhunt candidates for niche roles 4. Conducting initial screening interviews to assess candidates' skills, experience, and cultural fit 5. Coordinating and managing the interview process, including scheduling and communication with candidates and hiring managers 6. Providing timely feedback and updates to candidates throughout the recruitment process 7. Partnering with hiring managers to understand their staffing needs and provide guidance on hiring best practices 8. Advising hiring managers on market trends, salary benchmarks, and candidate availability 9. Ensuring clear and consistent communication between all stakeholders involved in the hiring process 10. Managing the end-to-end recruitment process, from job requisition to offer acceptance 11. Ensuring that the recruitment process is compliant with company policies and local labor laws 12. Maintaining accurate and up-to-date records of all recruitment activities in the applicant tracking system (ATS) 13. Working closely with HR and hiring managers to develop competitive and compelling job offers 14. Ensuring a smooth onboarding process for new hires 15. Tracking and reporting on key recruitment metrics such as time-to-fill, cost-per-hire, and candidate satisfaction 16. Providing regular updates to senior management and leaders on recruitment activities and outcomes 17. Contributing to the development and promotion of the company's employer brand 18. Participating in and organizing recruitment events, job fairs, and other talent acquisition initiatives 19. Creating and managing job advertisements that attract high-quality candidates. Requirements: 1. Education: Bachelors degree in Human Resources, Business Administration, or related field 2. 3-5 years of experience in recruitment 3. Strong understanding of the Indian job market and recruitment landscape 4. Excellent communication and interpersonal skills 5. Proficient in using applicant tracking systems (ATS) and other recruitment software 6. Ability to manage multiple priorities and work under pressure 7. Strong negotiation and problem-solving skills 8. Familiarity with local labor laws and regulations. Availity culture and benefits: 1. Availity is Great Place to Work! certified . Culture is important to us and there are many ways for you to make your mark here! 2. Availity is a culture of continuous learning. We have many resources and experts in our tech stack that can help get you there too! 3. Dont feel like wearing business attire? Cool, you can wear jeans we are a casual place. 4. We offer a competitive salary, bonus structure, generous total wellbeing packages including company sponsored insurance coverages, outpatient care, preventive health checks and Employee Assistance Programs (EAP). 5. Availity offers paid Parental Leave (as per Maternity Act and internal paternity time off policy) for both moms and dads, both birth parents and adoptive parents. 6. Want to work for an organization that gives back to the community? Youre at the right place! Availity partners with organizations to extend various CSR services Availity perks for remote, hybrid and office-based associates: 1. All associates have the opportunity to have 1on1 sessions with their supervisor or manager to help facilitate transparency and growth within the organization 2. Availity events are available to ALL associates no matter if you are fully remote or have a hybrid or onsite schedule 3. We appreciate work/life balance! Need to get a quick break in between meetings? We have Carrom board, Foosball, various board games, and video games at our office premises to help you decompress 4. Weve got you (office-based associates) covered with free coffee and tea anytime you want and subsidized food (lunch / dinner) Next steps in process: After you apply, you will receive email messages thanking you for applying and then you will continue to receive more email messages alerting you as to where you are in the recruitment process. praveen.gopinath@availity.com

Job Description Drives the planning, design, implementation, organization, and operation of the company s data communications network. Analyzes the needs of departments and establishes priorities for network design and implementation to develop new and/or modify the company s networks and applications. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Roles can have an internal or external client focus. May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with Professional Services and outsourcing functions. Roles & Responsibilities JOB TITLE: Supervisor, Global IT Service Desk (India) JOB OBJECTIVE: The Service Desk Supervisor is part of the IT Support team within User Services. They are responsible for ensuring excellent, consistent service and quick resolutions for internal corporate computing issues. This individual is responsible for overseeing the day-to-day operations of our global service desk team, ensuring efficient and timely resolution of customer technical issues by managing staff, monitoring performance, escalating complex problems, and implementing process improvements to maintain high-quality customer service standards while meeting key performance indicators (KPIs). Additional responsibilities include but are not limited to; oversight of technicians engaged in configuring and deploying Windows/Mac systems, upgrades, and performance monitoring systems; purchase of IT equipment and software; asset controls, and associated equipment maintenance. This role will work with the User Services Managers and Sr. Manager of User services to plan, implement, and initiate defined goals and programs in support of IT at Availity. The computer/IT environment includes all PCs, Mac laptops, tablets, printers, and peripherals, as well as Android/iOS mobile operating systems, and related software/systems. KEY RESPONSIBILITIES: Provides supervision of IT Service Desk technicians and serves as a management escalation point for desktop computing issues in a follow the sun support model. Provides for and ensures the training and development of staff members in the effort of maintaining and enhancing knowledge of the environment. Provide training for all new IT Service Desk technicians on team processes and procedures. Ensure proper handoff between different global support shifts and proactive communication to management. Maintains service levels, standards, policies, and procedures pertinent to User Services. Responsible and accountable for meeting internal customer needs. Provides planning and coordination for ITS projects, in conjunction with direction from the User services management team. Ensures that ITSM systems are utilized and updated properly for work performed, as well as maintenance of IT asset inventory. Reviews monthly ticket and service request reports, identifying process improvements and trend analysis. Provide oversight of RMA/equipment return processes for terminated employees. Reporting of trending issues and other metrics for leadership; creates and communicates KPI s to staff in one-on-one meetings. In addition to the above job responsibilities, other duties may be assigned. QUALIFICATIONS: Strong customer service skills with excellent communication skills. Must have experience working in a global organization. Minimum 2+ years of experience with managing service desk technicians. Solid knowledge and understanding of application systems and computing devices Must be proficient in the use of Microsoft 365 applications (Word, Excel, PowerPoint, Teams, OneDrive, and Outlook). Strong organization and prioritization skills. Strong critical thinking and problem-solving skills. Strong research and troubleshooting skills. Ability to work well under pressure and deadlines. Capable of working without day-to-day direction from supervisor but knows when to solicit input. Communicates well in non-technical terms to users. Ability to train, educate, and problem-solve with staff. Excellent written and verbal communication skills. Strong understanding and implementation ability of process and procedures. EDUCATION AND EXPERIENCE: Education: High school diploma or GED required. Bachelors degree preferred. ITIL certification or related experience Experience: 4+ years of IT desktop/remote support experience in an enterprise environment 2+ years of leadership experience. 2+ years of inventory management experience. Advanced ability to lead, coach and mentor a team with a strong focus on customer service. Working knowledge of ticketing systems, ticket management, and ticket metrics. Experience with project management, process creation and documentation.

Job Description Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology. Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to ensure goal attainment. This role is most common in a software or professional services organization in which the individual does not have responsibility over product development, but does have overall project management responsibility. Roles & Responsibilities The Project Manager works with all functional areas within Client Engagement Services to create and maintain project plans (provider engagement plans) for multiple health plan implementations and add-on implementations and ensure tasks are completed on time. This position coordinates with all levels of Availity management, Program Management, Account Management, Growth, Product, and other internal departments on release dates, requests, CRs, and scope needed to accomplish project tasks. The Project Manager leads provider engagement meetings and consults with health plan clients, which may include all levels of leadership. This position will follow up on any escalations, questions, or issues resulting from the meeting or project. The Project Manager may also attend other related meetings and manage learning projects. This position manages admin features and the intake process in Smartsheets, our project management software, and creates dashboards to communicate project statuses and resource management to leadership. The Project Manager may assist with the analysis of project and operational data to align the outcome of projects with Availity strategic, product, and business goals. The Project Manager must have excellent communication and presentation skills and the ability to relate to clients at the project level and leadership level. The Project Manager will also be required to perform other duties, projects, or activities as specified by their management . WORK EXPERIENCE REQUIRED 5 7 years of experience in Project Management EDUCATION AND CERTIFICATION REQUIRED Bachelor s Degree in Business or related discipline or 5 - 7 years of Project Management experience in lieu of a degree SPECIALIZED SKILLS AND KNOWLEDGE Experience managing medium and large-scale projects Experience with Smartsheet or other project management software (prefer Smartsheet) Excellent written and oral communication skills Excellent relationship management skills Excellent interpersonal skills; proven experience working as both a leader and member of a team Familiarity or experience in a healthcare or learning environment a plus Familiarity with Salesforce or Jira a plus

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description In this role you will often be the first point of contact for our Contact Center and will play a critical role in the success of our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador roles in Availity. By delighting customers with an exceptional support experience, you not only help retain their business with Availity, but also potentially bring in new customers through their positive referrals. All associates in this role go through an extensive training program that provides the foundational knowledge necessary to resolve customer issues. Roles & Responsibilities Your key responsibilities would be: Professionally manage inbound and outbound international customer calls. Ensure compliance with company policies and procedures during all customer interactions. Execute assigned tasks in line with the latest work instructions and process updates. Troubleshoot and resolve customer issues effectively and efficiently. Achieve daily productivity and quality targets consistently. Accurately document all customer interactions in the designated platform. Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc. Ensure compliance with data integrity guidelines and the company’s information security policies Desired Candidate Profile Excellent verbal and written communication skills Strong comprehension and understanding skills Capable of multitasking while demonstrating empathy and a solution-oriented approach Proficient in typing and comfortable with keyboard navigation Willing to work in Night shift Comfortable to work from office (all working days) Eligibility Video Camera Usage Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Availity is a diverse group of talented individuals dedicated to creating innovative solutions for the US Healthcare industry. As a driven, creative, and collaborative professional with exceptional technology skills, you have the opportunity to join us in our mission. In this role, you will serve as the primary point of contact for our Contact Center, playing a crucial role in ensuring customer satisfaction. By educating users on our products" features, benefits, and resolving their issues promptly, you contribute to customer loyalty and satisfaction. Your role as a brand ambassador is pivotal in delighting customers with exceptional support, thereby retaining existing clients and potentially attracting new ones through positive referrals. You will undergo a comprehensive training program to equip you with the necessary knowledge and skills to effectively address customer concerns and provide outstanding support. Your responsibilities will include professionally managing inbound and outbound international customer calls, ensuring compliance with company policies, executing tasks in line with work instructions, troubleshooting and resolving customer issues efficiently, meeting productivity and quality targets, documenting customer interactions accurately, and initiating post-call actions such as ticket submissions for various requests. The ideal candidate for this role possesses excellent verbal and written communication skills, strong comprehension abilities, multitasking capabilities with an empathetic and solution-oriented approach, proficiency in typing and keyboard navigation, willingness to work night shifts, and the flexibility to work from the office on all working days. Availity values a collaborative and open culture, with communication and engagement at its core. As a remote-first company, we prioritize the use of cameras during virtual meetings to simulate an office environment and enhance communication, security, and productivity. Candidates applying for this role must be willing to use a camera during all virtual meetings to ensure effective communication, build strong working relationships, maintain security, and protect sensitive company information. Join Availity in revolutionizing the healthcare industry with your skills and passion for innovation.,

Job Description Conducts technical training courses for customers and/or employees in the use of complex situations for multiple products. Interacts with customer and functional organizations to develop specifications for content of courses. Prepares lesson plans from engineering documentation, field service requirements or software documentation. Works with engineering, technical support and manufacturing to ensure that course material reflects current product features. Instructs participants in both classroom lectures and laboratory sessions. Follows up to determine applicability of course material. Roles & Responsibilities

Job Description Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set. May be working in conjunction with Professional Services and outsourcing functions. May include web-enabled solutions. Roles & Responsibilities Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India! Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission. Why Availity Excites : At the forefront of healthcare technology, we are not just a company; we are trailblazers reshaping the future of healthcare. Our missionTo refocus attention on what truly matters - patient care. As the primary healthcare engagement platform, we are the pulsating heartbeat of an industry that touches millions of lives. With a network of over 2 million healthcare providers connected to health plans and processing a staggering 12 billion transactions annually, our influence is on a constant and expansive rise. Your Journey with Us : Step into the realm of Availity, where innovation is not just encouraged, but celebrated. Join our energetic, dynamic, and forward-thinking team that believes in the power of ideas and the impact of every contribution. Your role will be instrumental in transforming the healthcare landscape, solving communication challenges, and creating connections that empower the premier healthcare ecosystem of the United States. Why Join Availity in India : Global Impact : Your work from Bengaluru will directly support and impact the lives of millions of US citizens. Innovation Hub : Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology. Collaboration : Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries. Career Growth : Availity values your growth journey. With us, youll find opportunities to expand your skill set and advance your career. Work-Life Balance : Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being. Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, lets shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team thats not just changing healthcare but changing lives. work from Bengaluru will directly support and impact the lives of millions of US citizens. Innovation Hub : Bengaluru, the tech hub of India, is where your ideas will come to life, contributing to cutting-edge solutions in healthcare technology. Collaboration : Engage with a diverse and global team, fostering an environment where collaboration knows no boundaries. Career Growth : Availity values your growth journey. With us, youll find opportunities to expand your skill set and advance your career. Work-Life Balance : Embrace a work culture that values work-life balance, offering flexibility and support to ensure your well-being. Embark on a journey with Availity, where your skills meet impact, and your passion meets purpose. Together, lets shape the future of healthcare from the vibrant city of Bengaluru to the heart of the United States. Join us and be part of a team thats not just changing healthcare but changing lives. JOB OBJECTIVE: Do you consider yourself a motivated and talented M365 Systems EngineerDo you have detailed knowledge of Microsoft s O365 platform with a focus on Microsoft PurviewIf so, then you may be Availity s next M365 Systems Engineer! Seeking a passionate expert who will work closely with cross functional teams across the organization to drive innovation, evolution and design of the Microsoft O365 environment specifically around MS Purview development. This position will have expertise in all aspects of Microsoft O365, Azure AD and compliance standards around PHI and PII data handling within MS Purview. They must be able to translate business requirements into technical solutions including recommending system changes and enhancements, documenting specifications, maintaining and updating policies/standards/procedures and training users. KEY RESPONSIBILITIES: Serve as an SME and technical escalation resource for the Microsoft Purview. Design, deploy, document, manage, and support technologies including but not limited to: Microsoft Exchange Server and Online, Teams, OneDrive, SharePoint, Active Directory, and Azure Active Directory, synchronization and federation services. Manage related end user capabilities and coloration systems including O365 user accounts, shared mailboxes, distribution groups and secure email gateway (SEG) solutions. Create and maintain automation scripts utilizing PowerShell and/or other software development languages. Work closely with other internal teams to build reliability, security, benefit delivery and scalability into the O365 architecture. Translate business requirements into efficient and effective technical solutions. Ability to operate from task and project management tools such as JIRA. Identify, evaluate and recommend new products, technologies, roadmaps, strategies and future trends, as well as areas for process improvement. Assist peer technicians in troubleshooting and end-to-end root cause analysis for prompt mitigation of issue. Engage in on-call rotation. Other duties as assigned. KEY QUALIFICATIONS: 5+ years working and developing MS Purview. 5+ years working with M365 & Azure administration Strong analytical and problem-solving skills. Experience with service automation and collaboration services. Self-starter with ability to perform independently with little or no supervision. Strong time management skills and manages well in a fast-paced environment with frequently changing priorities and assignments. Experience leading medium to large sized projects. Excellent verbal and written communication with a professional demeanor. Expert customer service skills, including the ability to listen, interpret and explain computer-related concepts in non-technical terms. Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence and minimal direction. Expert knowledge of current operating systems and software products. PREFERRED QUALIFICATIONS: Bachelor s degree in related field. Cloud certifications: Azure, Office 365, Exchange Messaging, CompTIA Cloud+, etc. Advanced PowerShell scripting & tool making experience supporting Microsoft SharePoint Server, troubleshooting various systems and virtual hosting solutions. Solid networking skills. Demonstrated consulting, presentation, training, and project management skills.

Job Description Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set. May be working in conjunction with Professional Services and outsourcing functions. May include web-enabled solutions. Roles & Responsibilities JOB TITLE: Apple Engineer JOB OBJECTIVE: We are seeking a skilled and proactive Level 3 Apple Engineer with deep expertise in JAMF Pro and Apple Business Manager (ABM) to support and enhance our Apple device ecosystem. This role is ideal for a tech-savvy professional who thrives in a fast-paced environment and is passionate about delivering seamless Apple device management experiences across the organization. KEY RESPONSIBILITIES: Device Management & Deployment: Configure, deploy, and manage Apple devices (macOS, iOS, iPadOS) using JAMF Pro and Apple Business Manager. Automate device enrollment and provisioning workflows using ABM and JAMF PreStage enrollments. Maintain and optimize zero-touch deployment strategies. Leveraging JAMF Platform SSO and/or JAMF connect. System Administration: Manage policies, configuration profiles, scripts, and patch management in JAMF. Monitor device compliance, security baselines, and software updates. Troubleshoot and resolve Level 2 support issues related to Apple hardware, software, and MDM configurations. Integration & Security: Integrate JAMF with enterprise tools such as identity providers (e.g., Azure AD, Okta), endpoint protection, and inventory systems. Enforce security policies including FileVault, Gatekeeper, and system integrity protection. Collaboration & Documentation: Work closely with IT support teams, InfoSec, and end-users to ensure optimal Apple device performance. Document processes, configurations, and troubleshooting steps in internal knowledge bases. KEY QUALIFICATIONS: 4-6 years of experience in Apple device management in a corporate or enterprise environment. Proficiency with JAMF Pro, Apple Business Manager, and Apple School Manager (if applicable). Strong understanding of macOS and iOS operating systems, Apple hardware, and Apple ecosystem tools. Experience with scripting languages (e.g., Bash, Python) for automation and troubleshooting. Familiarity with identity and access management (IAM) and SSO integrations. Excellent problem-solving and analytical skills. Strong communication and interpersonal abilities. Ability to work independently and collaboratively in a team environment. Detail-oriented with a focus on continuous improvement. PREFERRED QUALIFICATIONS: Bachelor s degree in related field. JAMF 200 or 300 certification. Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACiT). Experience with enterprise networking, VPN, and security tools. Knowledge of ITIL practices and ticketing systems (e.g., ServiceNow, Jira).

Job Description Directs the activities of customer and/or employee training in the operation of company products. Plans course design and support documentation. Ensures training program(s) meets company and customer objectives. Maintains communication with customers to ensure effectiveness of training. Requires understanding of current product use and application. Coordinates the staffing and scheduling of in-house and field training. May have responsibility for training Sales Representatives. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Roles & Responsibilities The Supervisor, Client Services Instructor is responsible for overseeing a team of instructors who deliver training to clients across a range of formats (virtual, on-site, or hybrid). This role ensures training quality, consistency, and effectiveness while managing scheduling, coaching, and performance management for the instructor team. Key Responsibilities: Team Leadership & Oversight Supervise day-to-day activities of Client Services instructors; monitor performance, engagement, and scheduling. Conduct regular team meetings, training refreshers, and coaching sessions to promote continuous improvement. Provide onboarding and mentoring to new instructors. Training Quality & Delivery Facilitate engaging and effective training sessions. Ensure all training sessions meet quality standards, client expectations, and learning outcomes. Observe training sessions and provide feedback to instructors to enhance delivery. Review client feedback and make adjustments to delivery methods or content as needed. Operational Coordination Manage scheduling of instructor-led sessions across client accounts. Coordinate with client success and operations teams to ensure instructor availability aligns with demand. Track and report training metrics (attendance, engagement, satisfaction scores). Process Improvement Identify gaps in training materials or delivery methods and work with curriculum developers to resolve them. Recommend and implement process improvements to streamline operations and enhance client experience. Client Collaboration Serve as a point of escalation for client concerns related to instructor delivery. Support strategic client conversations regarding training customization, planning, and outcomes. Qualifications: Bachelor s degree in Education, Organizational Development, Business, or related field (or equivalent experience) 3 5 years of experience in training, instruction, or client-facing learning roles 1+ years of supervisory or team lead experience preferred Experience delivering training to external clients a strong plus Excellent communication, facilitation, and coaching skills Strong organizational and time management skills Proficient in learning platforms, video conferencing tools, and scheduling systems Preferred Competencies: Client-centric mindset Leadership and people development Conflict resolution and problem-solving Data-driven approach to performance management Adaptability and comfort in a fast-paced environment