Client Services Support Specialist Trainee

Availity is a diverse group of talented individuals dedicated to creating innovative solutions for the US Healthcare industry. As a driven, creative, and collaborative professional with exceptional technology skills, you have the opportunity to join us in our mission. In this role, you will serve as the primary point of contact for our Contact Center, playing a crucial role in ensuring customer satisfaction. By educating users on our products" features, benefits, and resolving their issues promptly, you contribute to customer loyalty and satisfaction. Your role as a brand ambassador is pivotal in delighting customers with exceptional support, thereby retaining existing clients and potentially attracting new ones through positive referrals. You will undergo a comprehensive training program to equip you with the necessary knowledge and skills to effectively address customer concerns and provide outstanding support. Your responsibilities will include professionally managing inbound and outbound international customer calls, ensuring compliance with company policies, executing tasks in line with work instructions, troubleshooting and resolving customer issues efficiently, meeting productivity and quality targets, documenting customer interactions accurately, and initiating post-call actions such as ticket submissions for various requests. The ideal candidate for this role possesses excellent verbal and written communication skills, strong comprehension abilities, multitasking capabilities with an empathetic and solution-oriented approach, proficiency in typing and keyboard navigation, willingness to work night shifts, and the flexibility to work from the office on all working days. Availity values a collaborative and open culture, with communication and engagement at its core. As a remote-first company, we prioritize the use of cameras during virtual meetings to simulate an office environment and enhance communication, security, and productivity. Candidates applying for this role must be willing to use a camera during all virtual meetings to ensure effective communication, build strong working relationships, maintain security, and protect sensitive company information. Join Availity in revolutionizing the healthcare industry with your skills and passion for innovation.,