Client Service Support Specialist

Availity

0 - 1 years

0 - 3 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Proficient in typing Excellent Communication In English Capable of multitasking

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for enthusiastic and detail-oriented individuals to join our team as Client Support / Product Support Specialists. As part of this role, you will be responsible for delivering exceptional support to our customers while adhering to internal processes and quality standards.

Key Responsibilities:

Execute assigned tasks in line with the latest work instructions and process updates.
Troubleshoot and resolve customer issues effectively and efficiently.
Achieve daily productivity and quality targets consistently.
Accurately document all customer interactions in the designated platform.
Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
Ensure compliance with data integrity guidelines and the companys information security policies.

Desired candidate profile:

Excellent verbal communication skills
Strong comprehension and understanding skills
Capable of multitasking while demonstrating empathy and a solution-oriented approach
Proficient in typing and comfortable with keyboard navigation
Willing to work in Night shift
Comfortable to work from office (all working days)

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