Posted:1 week ago|
Platform:
Work from Office
Full Time
Role & Responsibilities
Changes management in customer devices for remote management of devices and onboarding of Monitoring tool
First point of escalation for all technical and process issues during transition.
Ensure proper communication and quick resolution as a crisis manager.
Timely escalation to management
Plan and schedule Changes coordinating with different stakeholders.
Perform Service Requests based on Standard Operating Procedures
Service incidents and queries within the agreed service levels
Follow quality / security process defined for the engagement
Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
Hardware troubleshooting & Vendor coordination
Work on the service improvement programs.
Effort estimation/reviews on need basis for new projects.
Training of new team members.
Work with project teams for activities such as new server build, OS upgrades, migrations etc
Automation of tasks using Shell / Perl scripting
Skills Must have Nice to Have
Technical Skills (Core & Top-Up) Primary Skills
Experience and Expert in Linux Administration (RHEL, CentOS, Suse, )
Experience and Expert in KVM
Experience and Expert in LVM
Experience and Expert in Satellite server Management and configuration
Experience and Expert and knowledge of Dell, HP Hardware
Knowledge and experience of Dell and HP servers Firmware upgrade
Advanced shell scripting
Configuration of RedHat Cluster / Veritas Cluster
NIS, NIS+ / DNS configuration
Patch management
NFS / Automount configuration
Recovery of Operating system from backup
Server / OS Crash analysis
Performance tuning
Secondary Skills
Knowledge on server Build installation, configuration and Administration
Knowledge on LVM administration
Knowledge of Solaris 8, 9, 10, 11
Knowledge of Zones & LDOM Administration
Knowledge of Oracle OPS center Tool
Knowledge and Configuration of SVM, VxVM & ZFS
Advanced shell scripting
Knowledge in other domains such as Storage, Backup, Database, Middleware and network.
Experience in VMware
Process & Tools Expert in ITIL processes
Good exposure in various ticketing and monitoring tools
Vendor coordination
Capacity management tools ITIL certification
Behavioral Skill Good Written & Verbal Communication Skills
Highly dynamic in terms of managing workloads and working under pressure.
Experience in handling global customers Onshore experience
Wipro
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