Learning and Development Specialist

Key Responsibilities

Training Needs Analysis (TNA):

• Conduct regular assessments in collaboration with project managers, technical leads, and HR to identify learning gaps and training needs across functions.
• Analyze current and future competency requirements in line with technology trends and integration projects.

Learning Program Development:

• Design and develop technical and soft-skill learning content tailored to system integration roles (network engineers, project managers, software developers, etc.).
• Create e-learning modules, workshops, and blended learning solutions.
• Curate relevant external courses, certifications (e.g., Cisco, Microsoft, AWS), and learning partners.

Program Implementation & Delivery:

• Coordinate and deliver internal training sessions (classroom/online).
• Manage vendor relationships for outsourced training programs.
• Maintain training calendars, schedules, and communication.

Evaluation & Reporting:

• Measure training effectiveness using assessments, feedback, and performance improvement metrics.
• Prepare reports and dashboards on learning KPIs (completion rates, feedback scores, skill improvement).

Compliance & Certifications:

• Track employee certifications required for specific client projects or technologies (ISO, ITIL, PMP, etc.).
• Ensure documentation and audit-readiness for compliance training. Learning Culture & Engagement:
• Promote a culture of continuous learning through internal campaigns, learning hours, and knowledge-sharing sessions.
• Facilitate onboarding training and buddy programs for new hires.