Job
Description
Skill required: Talent Development - Learning Delivery Operations Designation: Learning Advisory Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development process Ensure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Organize scheduling tasks, resources and priorities. Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines. Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria. Ensure Cancellation policies are being followed Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems. Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations). Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issues Manage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Global Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered Challenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities. Perform all people processes for the team in line with HR policies. Assist with developing and documenting cross region scheduling processes Ensure cross region scheduling processes are followed Provide input to Continuous Improvement Communicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead Provide input to budget and manage costs to operate within budget guidelines Conduct / coordinate IJPs and external hiring Conduct site tours for potential clients Accountable for ongoing maintenance of effective client service relationship by acting as first point of contact for client representatives Leverage extensive knowledge of functional or business area, in a manner that provides business value to own team / project Oversee the requirements to support new project requests Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Show more Show less
