Lead, User Experience

Job ID: 30911

Location: Chennai, IN

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 6 Jun 2025

• Be responsible for every aspect of the user’s experience; develop user-friendly design elements and interactions, create full screen mockups and clickable prototypes.
• Be effective in communicating design ideas and flows using storyboards, wireframes, user journeys, etc.
• Be proactive in experimenting by testing solutions at every available opportunity.
• Build strong relationships and facilitate discussions with tech development teams, product management teams and customer experience teams.
• Gather and evaluate user requirements and business requirements.
• Advocate your work and bring company-wide awareness to the user-centered design process.
• Conduct ongoing research on competitors, best practices across the world and across industries.
• Stay up-to-date with the latest UI design trends, patterns and best practices. Evaluate best practices across industries and continuously document improvement ideas. Observe innovative ideas across emerging media and consumer behaviour in the financial sector.

• Embedding the Philosophy "Here for good" by demonstrating a strong commitment to ethical and responsible design practices that prioritize the well-being of our customers and the communities we serve.
• Upholding the Values of "Do the Right Thing" by advocating for inclusive design, accessibility, and data privacy, and making ethical choices that benefit our customers and society as a whole.
• Embracing the Value of "Never Settle" by creating a culture of continuous improvement and innovation within the SC Design Team. Encourage experimentation, exploration of emerging design trends and technologies, and a proactive mindset to push boundaries and deliver exceptional user experiences that exceed expectations.
• Promoting the Value of "Better Together" by fostering collaboration and cross-functional partnerships, both within the SC Design Team and with other cross-functional teams. Encourage knowledge-sharing, open communication, and interdisciplinary teamwork to leverage diverse perspectives and skills, ultimately driving better outcomes for our customers and the organization as a whole.

• Understanding Customer Needs
• Customer/ Market Focus
• Electronic Banking Products
• Banking Products
• Mobile Banking
• Internet Banking

• Primary software skills: Figma.
• Secondary / Nice-to-have software skills (but not necessary): Adobe After Effects, Framer, Lottielab, Protopie, Rive
• A degree or graduate diploma in graphic design, visual design, advertising or a similar discipline.
• At least 7 years of experience in an Advertising Agency and/or Brand Consultancy and/or in-house Design Studio.
• A strong portfolio which showcases a range UX techniques, conceptual artwork and/or animation skills, and case studies which demonstrates the improvements to the product and/or demonstrates considerable ROI for clients.
• An expert knowledge of UI design principles and techniques, especially in designing large-scale system designs & frameworks on multiple platforms (iOS, Android, and Mobile Web).
• Strong foundational knowledge in UX, User-Centered Design, Interaction Design and Responsive Design.
• Highly meticulous attitude, with unrelenting attention to detail – even under demanding time constraints.
• Problem solving mindset, strong team spirit and complete commitment to work quality.
• Ability to advocate and defend UX design decisions.
• Excellent communication skills in English, as you will be involved in persuading and presenting to different levels of stakeholders.

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.