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Nomura
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Lead Support Analyst

Lead Support Analyst

Nomura

6 - 10 years

22 - 25 Lacs

mumbai

Posted:None| Platform:

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Skills Required

ticketing operational excellence support analyst information security incident management investment banking troubleshooting microsoft financial services recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Data Loss Prevention (DLP) Operations Associate will serve as a critical function within the Information Security team, providing leadership and handson expertise in managing enterprise DLP technologies. This role ensures that sensitive, regulated, and proprietary data remains protected against loss, leakage, or misuse across endpoints, networks, cloud, and email systems. The DLP Operations Associate is a key player in bridging technology, policy, and people, ensuring operational excellence and alignment with broader cybersecurity objectives.

The purpose of this role is to operationalize DLP capabilities to prevent data exfiltration and support enterprisewide data protection strategies. The DLP Operations Associate will ensure ongoing monitoring, incident response, and continuous improvement of policies in accordance with risk and compliance frameworks.

Responsibilities:

Lead daily operations of Symantec DLP platforms across endpoints, network, and cloud.
Monitor, triage, and investigate DLP incidents, ensuring timely response and resolution.
Manage and finetune policies, rules, and thresholds to reduce false positives and improve detection accuracy.
Coordinate with SOC, Legal, HR, and Business units on incident management and escalation.
Maintain integration with SIEM tools and ticketing systems for streamlined alerting and response.
Generate regular reports, dashboards, and metrics to track performance and risk indicators.
Collaborate with data classification and compliance teams to align DLP policies with business context.
Oversee DLP system upgrades, patching, and vendor coordination for Symantec.
Support internal and external audits with DLP logs, documentation, and analysis.
Provide guidance and mentorship to junior analysts or DLP support staff.

Knowledge, Skill, Experience Required:

Required:

6 10 years of experience in cybersecurity or information protection.
5+ years managing Symantec DLP in an enterprise environment.
Experience with cloud security (e.g., Microsoft 365, Azure Information Protection) and Forcepoint DLP is a plus.
Strong handson experience in Symantec DLP (policy design, administration, incident handling).
Deep understanding of data classification, regulatory compliance (e.g., GDPR, SEBI, PCIDSS, CCPA etc.), and data protection best practices.
Familiarity with integration of DLP systems into SIEM, SOAR, and case management tools.
Experience working with endpoints, email security gateways, and cloud DLP modules.
Strong analytical and investigative capabilities.
Ability to develop risk narratives, executive summaries, and incident reports.
Excellent communication and stakeholder management skills.

Beneficial:

Symantec and Forcepoint DLP Certification
Microsoft Certified: Information Protection Administrator Associate (SC400)
Data Privacy or Security Certifications: CIPP/E, CIPT, CDPSE, CISSP will be a bonus
Azure Security / Microsoft 365 Security certifications

Personal Characteristics:

Ability to work crossfunctionally with compliance, security, legal, and business data owners
Excellent communication and documentation skills
Proactive, detailoriented, and outcomedriven
Strong analytical and troubleshooting mindset
Curious, continuously learning, and adaptable to evolving tech landscapes.

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Lead Support Analyst