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Job Title: Lead Support Analyst Job Code: 10182 Country: IN City: Mumbai Skill Category: IT\Technology Description: Role & Responsibilities: Instinet Cloud Operations team manages daily operations for Instinet s cloud portfolio primarily based on the Amazon Web Services (AWS) platform. The team collaborates with Applications and Infrastructure teams to operate the cloud environment. This is a handson technical role . The selected person would be part of Mumbai Instinet Cloud Operations and would report to Instinet IT Cloud Ops Head. It s a very high ownership as the selected person would be part of a team that s responsible for a significant part of overall global Cloud Ops coverage. In addition, the selected person would independently work with global stakeholders and various Application groups towards high quality delivery out of Mumbai Cloud Ops team. Duties & responsibilities (includes but is not limited to): Manage incoming service requests via JIRA Service Desk. Perform triage, scheduling and execution of incoming requests. Coordinate with internal teams to successfully resolve requests. Realtime monitoring and alerting, proactive notifications, problem isolation and remediation. Cloud environment change management, coordination and provisioning/execution Automation for BAU activities such as account creation, landing zone management, application inventory, trusted advisor recommendations, cost oversight, operational guard rails etc. Software Lifecycle Maintenance (development and bug fixes) of established automation frameworks such as Backup management, cost management, landing zone etc. Monthly reporting of KPIs; apply continuous improvement methodology to support required KPIs. Willing to own deliveries and work handson across all aspects of Cloud Ops delivery out of Mumbai Willing to learn new technologies/tool as required, in order to effectively deliver output. Shifts: Mon to Friday 7.30 am IST to 4.30 pm IST Mon to Friday 4 pm IST to 01:00 am IST Key Skills: Mandatory Desirable Domain AWS Certified SysOps Administrator certification or a higher AWS Professional certification. Prior experience of working in IBs is a plus but not mandatory Technical Experience utilizing service desk tools such as JIRA, Service Now etc. Strong Operations and/or NOC (Network Operations Centre) experience including monitoring, alert response, problem isolation and remediation. Strong experience with operating applications within Amazon Web Services (AWS). Lambda, Config, IAM ,Ec2,RDS , Landing zone Others Ability to utilize and perform administration via a command line interface in Linux or Unix. Knowledge and experience utilizing Git via command line Strong Unix/Linux skills well versed in tasks like file editing, system resource monitoring, running and scheduling processes, and troubleshooting system issues. Scripting shell scripting or Python scripting Knowledge and experience with creating, maintaining and updating YAML and JSON configuration files. Prior release management experience Strong verbal and written communication skills (as this is a senior global stakeholder facing role) Quick learner Highly proactive and takes initiative to identify problem areas to evolve solutions. Client focused and attentive to businesscritical issues We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age. *Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.
