Lead Support Analyst

Clsa

8 - 13 years

10 - 15 Lacs

pune

Posted:6 days ago| Platform:

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Skills Required

computer science front office production support disaster recovery tibco back office middleware information technology release management sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Will be responsible for supporting and maintaining several Shared Services Production Management applications and platforms.
Work with application and development team to manage pipeline for delivering solutions, change requests, and enhance change-release process for applications under DevOps model.
Document standards, processes and procedures relating to best practices, issues, and resolutions.
Coordinate with onshore/offshore resources to respond, diagnose and resolve day-to-day System/User issues specifically related to missing/delayed data, performance issues with platforms, network latency, access/control management, ITRS Monitoring, and ELK/Grafana dashboards.
Adhere to ITIL support practices (Incident / Problem / Change / Release Management)
Manage and support the ITRS Genos environment with hands-on changes, designs and implementation of solutions provided by core team.
Provide support during APAC and EMEA shift timings and flexible to work during limited number of weekends on rotation.
Come up with innovative ideas to improve/automate existing process.
Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and failback exercises.
As a component of Middleware Support, candidate would be responsible for Monitoring the global deployment and traffic, to ensure that global mesh and services are available for our Messaging Middleware Platforms.
Provide Support and design recommendation for use of logging, monitoring, and use of the messaging middleware stack (Solace/Tibco/Kafka).
Support and build monitoring (ITRS Geneos, Grafana, ELK, Kibana) for data flows, and health status for application teams and internal team.

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