Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At IDBS, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. IDBS helps BioPharma organizations unlock the potential of AI/ML to improve the lives of patients. As a trusted long-term partner to 80% of the top 20 global BioPharma companies, IDBS delivers powerful cloud software and services specifically designed to meet the evolving needs of the BioPharma sector. IDBS, a Danaher company, leverages 35 years of scientific informatics expertise to help organizations design, execute and orchestrate processes, manage, contextualize and structure data and gain valuable insights throughout the product lifecycle, from R&D through manufacturing. Known for its signature IDBS E-WorkBook software, IDBS has extended its flexible, scalable solutions to the IDBS Polar and PIMS cloud platforms to help scientists make smarter decisions with assured confidence in both GxP and non-GxP environments. Learn about the Danaher Business System which makes everything possible. The Customer Support Analyst is responsible for responding to and resolving customer questions and problems by phone, email, and chat channels. This position reports to the Regional Operations Manager and is part of the customer support team located in Bangalore, India. This is an onsite position with opportunities to collaborate with the global customer support team. What we’ll get you doing: Respond to and resolve customer questions and problems by phone, email, and chat channels. Raise customer problems, enhancements requests and serve as an internal customer advocate Troubleshoot customer issues through a broad range of methods, including collaborating with team members to meet the needs of our customers Proactively provide regular updates to customers and product stakeholders on unresolved problems, and track all communication in the Customer Relationship Management (CRM) system Work closely with the IDBS Engineering and Product Feature Teams to progress and resolve software defects Proactively assist our customers in understanding IDBS products, services, and ongoing issues through the ongoing development of reference documentation Here is what success in this role looks like: Associate Degree in biology, clinical lab science, biomedical engineering, chemistry, physics, computer science, information technology or similar field of study, having 1 + year of experience. Excellent problem-solving skills and ability to learn quickly on the job Ability to effectively communicate highly complex/technical information and data verbally and in writing for a range of audiences It would be a plus if you also possess previous experience in: Experience of Unix/Linux operating systems Experience of relational databases and database API technologies Practical experience in a programming / scripting language, e.g., JAVA, Python or Perl or practical experience in statistical programming, e.g., R This job is also eligible for bonus pay. We offer comprehensive package of benefits including paid time off and medical insurance to employees. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Show more Show less

IDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain. Leveraging more than 30 years of experience in life science informatics, we are uniquely positioned to deliver a portfolio of innovative BioPharma knowledge management technologies to streamline the capture, analysis, reporting and sharing of data required to accelerate the next generation of life-changing therapies. Cloud-native and analytics-centric, our platforms enable customers in research, development and manufacturing to efficiently and compliantly access critical data and insights to make faster, smarter decisions with greater confidence. IDBS serves thousands of users across hundreds of organizations around the globe. Our predominant customer base is Life Sciences and includes 23 of the top 25 pharmaceutical companies and more than 250 small and medium-sized pharma and BioPharma companies, CROs, CDMOs and CMOs. IDBS is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. At IDBS we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDBS can provide. Do you want to work in Global professional services team ? Do you enjoy delivering customer focused deliverables ? We are currently seeking an Associate Consultant who will be responsible for ensuring that IDBS customer satisfaction is maximized in relation to use and deployment of IDBS’s cloud-based software by providing consulting and technical services support, being part of the global professional services organization. Role- Associate Consultant Location - Bengaluru What we’ll get you doing: Provide product and project delivery following a set project plan and in line with a Statement of Work (SOW) document. Build and customize customer facing spreadsheets and templates for use in IDBS products. Engage with customers, understand what they want to do, implement those requirements in IDBS products and harmonize workflows at interests and the customer's level. Accurately and efficiently manage and track project task time, recording time spent in the IDBS time management software on a weekly basis. Manage and coordinate activities fully agreed with project managers and customers. Here is what success in this role looks like: Master’s degree in computer science or equivalent in related field such as information science, life science or equivalent professional experience with minimum 3 Years of experience. Prior lab experience in Biopharma domain is preferred. Familiarity with collaboration tools such as Confluence and JIRA would be an advantage. Demonstrated advanced Microsoft excel skills. Good attitude and flexibility in changing circumstances with cross regional collaboration. Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm It would be a plus if you also possess previous experience in: General understanding of structured (Oracle, Ms sql, etc.) and unstructured data (text, csv, images and logs) is a plus. Basic understanding of Cloud Platform is an advantage. Understanding basic GxP(GLP, GMP and GCP) in regulations for biopharmaceutical and bio life sciences business is a plus. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.