Senior Analyst

5 - 7 years

13 - 15 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Review and assess privilege escalation requests in conjunction with other team members and independently when needed.Review and assess configuration change requests submitted by technical customers.
  • Review and assess the platform security of servers and appliances added to the HSBC network.
  • Acquire a thorough understanding of the process procedures, keep abreast with changes made and provide quality services to the users.
  • Effectively communicate with customers, addressing problems and offering solutions that meet or exceed their expectations.
  • Be responsible for ensuring the Service Level Agreements are met.Work within the timelines set for the BAU tasks and projects.
  • Strictly adhere to the group audit policies on security as team deals with physical and network investigations
  • Identify any potential challenges and suggest solutions.
  • The job holder should comply with all the guideline policies with respect to privileges e.g. dirty machine, external email address -should not be used for other purpose without proper approval.
  • The job holder will have quality delivery sessions conducted by the Technical/Quality leads who will audit requests and deliver feedback to ensure that the team meets quality requirements

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Hsbc logo
Hsbc

Financial Services

London

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