Lead Specialist - Customer Experience (CX)

Dsm Shared Services India

5 - 10 years

11 - 15 Lacs

mumbai

Posted:4 days ago| Platform:

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Skills Required

supply chain order management crisis management sap demand planning nutrition talent acquisition issue resolution customer experience logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will play a key role in delivering an exceptional customer journey by building strong client relationships and driving customer satisfaction
Collaborating closely with Sales, Logistics, Accounts Receivable, and Planning, you will ensure seamless order management, timely deliveries, and effective issue resolution
Your emotional intelligence, negotiation skills, and attention to detail will strengthen partnerships, ensure data accuracy, and support customer KPIs
Through proactive communication and crisis management, you will foster customer loyalty and contribute to sustainable business growth

Your Key Responsibilities:

Streamline Order-to-Cash processes while accurately capturing and managing customer demand.
Proactively resolve supply chain challenges to ensure timely and smooth deliveries.
Maintain clear, transparent communication with customers, providing regular updates and feedback.
Own and manage customer constraints and non-conformities, driving continuous service improvement.
Lead monthly demand planning activities and identify action plans with timely follow-ups.
Partner with the commercial team and key customers through reviews, visits, and consignment stock assessments.

We Bring:

A team of diverse employees who aren t afraid to think outside of the box.
A truly global and collaborative team that cares about the experience of our employees.
The encouragement you need to develop and achieve personal growth.
A role that is crucial on projects and allows you to build your brand.
A caring and supportive environment where you're empowe'red to grow and share your ideas

You Bring:

Graduation/Post-Graduation, preferably MBA/PGDBM.
5-10 years of experience in
Supply Chain
or
Customer Experience
.
Strong business acumen, leadership, collaboration, analytical skills, and communication.
Proficiency in SAP.

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