Lead Software Engineer - Test

There’s another option. Freshworks. With a fresh vision for how the world works.

Lead Software Engineer in Test

If you think like a developer, test like a user, and automate like an architect—this role is built for you.

Responsibilities

• Own and evolve the entire testing lifecycle—strategy, tools, coverage, and automation ROI.
• Build scalable automation frameworks for UI, API, and microservices.
• Define quality gates across SDLC and drive shift-left testing practices.
• Lead performance, non-functional, and cross-browser testing initiatives.
• Partner with Dev and DevOps teams to integrate automation into CI/CD pipelines.
• Drive continuous improvement in test coverage, stability, and developer confidence.
• Provide technical leadership across multiple QA pods.
• Review test code, mentor team members, and guide debugging and root cause analysis.
  

Qualifications

• Degree in Computer Science, Engineering, or a related technical field.
• Hands-on mindset—someone who codes and tests at production-level standards.
• Excellent understanding of functional, regression, and non-functional testing types.
• Solid communicator with a bias for documentation, collaboration, and high standards.
• You love making things faster, better, and more reliable—at scale.

Skill Requirements

• 7–9 years of experience in QA automation and engineering.

• Problem-Solving & DSA:

  Solves medium-level algorithmic problems with optimized time/space complexity, using the right data structures, demonstrating strong analytical thinking and applying OOP for extensible automation code.

• Test Automation:

  Expertise in

  Selenium automation

  (Webdrivers, Xpath, CSS Selectors), proficient in

  UI & API automation

  , and experienced in

  Automation Framework Development

  .

• Testing Methodologies:

  Deep understanding of

  STLC

  ,

  Test Management

  ,

  Test Strategy

  ,

  Test Coverage

  , and various

  Test Frameworks

  , including release processes. Proven experience developing reusable test frameworks from scratch.

• Manual Testing:

  Competence in performing comprehensive manual tests.

• Communication:

  Clearly articulates thought processes and problem-solving approaches.

• Leadership & Collaboration

  : Demonstrates ownership, effective teamwork, and potential for mentoring.
• Hands-on with tools like Selenium, Postman, JMeter, or similar for UI/API/performance testing.
• Experience in CI/CD pipelines, test strategy planning, and automation architecture
• Strong debugging and defect analysis skills in distributed systems.
  

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.