Lead Software Engineer - Test

Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

Theres another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Lead Software Engineer in Test

test

Responsibilities

• Own and evolve the entire testing lifecyclestrategy, tools, coverage, and automation ROI.
• Build scalable automation frameworks for UI, API, and microservices.
• Define quality gates across SDLC and drive shift-left testing practices.
• Lead performance, non-functional, and cross-browser testing initiatives.
• Partner with Dev and DevOps teams to integrate automation into CI/CD pipelines.
• Drive continuous improvement in test coverage, stability, and developer confidence.
• Provide technical leadership across multiple QA pods.
• Review

  test

  code, mentor team members, and guide debugging and root cause analysis.

Qualifications

• Degree in Computer Science, Engineering, or a related technical field.
• Hands-on mindsetsomeone who codes and

  tests

  at production-level standards.
• Excellent understanding of functional, regression, and non-functional

  testing

  types.
• Solid communicator with a bias for documentation, collaboration, and high standards.
• You love making things faster, better, and more reliableat scale.

Skill Requirements

• 79 years of experience in QA automation and engineering.

• Problem-Solving & DSA:

  Solves medium-level algorithmic problems with optimized time/space complexity, using the right data structures, demonstrating strong analytical thinking and applying OOP for extensible automation code.

• Test Automation:

  Expertise in

  Selenium automation

  (Webdrivers, Xpath, CSS Selectors), proficient in

  UI & API automation

  , and experienced in

  Automation Framework Development

  .

• Testing Methodologies:

  Deep understanding of

  STLC

  ,

  Test Management

  ,

  Test Strategy

  ,

  Test Coverage

  , and various

  Test Frameworks

  , including release processes. Proven experience developing reusable test frameworks from scratch.

• Manual Testing:

  Competence in performing comprehensive manual tests.

• Communication:

  Clearly articulates thought processes and problem-solving approaches.

• Leadership & Collaboration

  : Demonstrates ownership, effective teamwork, and potential for mentoring.
• Hands-on with tools like Selenium, Postman, JMeter, or similar for UI/API/performance testing.
• Experience in CI/CD pipelines,

  test

  strategy planning, and automation architecture
• Strong debugging and defect analysis skills in distributed systems.
  

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.