Lead, ServiceNow Administrator

What you will do: Â

• Assist with Configur ing , manag ing , and maintain ing the ServiceNow platform, ensuring its functionality and performance.  Â

• Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed. Â

• Assist with platform upgrades and apply patches to ensure the system is up to date when required . Â

• Partner with ServiceNow team members to develop wo rkflows, perform tes t ing , and assist in solution development.  Â

• Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resources.

• Help m onitor the overall platform health and performance, identifying potential issues and proactively addressing them.  Â

• Perform system tes t ing on service request workflows, automations, configurations and other development work completed by the team.   Â

• Draft and update system design documentation and knowledge articles as required . Â

• Create and complete tes t scripts for tes t ing and validating configurations, automations, catalog items, and other upda tes to parts of the platform. Â

• Create reports and dashboards as required by stakeholders and business customers. Â

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What you will need: Â

Required Skills :

• Bachelor’s degree required or equivalent work experience Â

• 8 to 11 years of ServiceNow administration experience Â

• ServiceNow experience   i ncluding but not limited to ITSM, Knowledge, Role Management and ACL’s, user management and group management. Â

• Experience with JavaScript, GlideScript , REST, XML, and other relevant technologies. Â

• Experience with ServiceNow Reporting, dashboards and report creation.

Preferred Skills :

• Familiarity with the ITIL framework and its application in service management and ability to support different time zones based on the project/business stakeholders being engaged . Â

• Experience with SOX enforced policies/procedures and working in a regulated environment . Â

• CSM Certification and ServiceNow certifications (e.g., ServiceNow Developer, ServiceNow System Administrator)

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