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Lead, ServiceNow Administrator

Lead, ServiceNow Administrator

Sgtc India

8 - 11 years

9 - 14 Lacs

Gurugram Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Service management XML Javascript ITIL framework System design User management Monitoring System Administrator Administrator Work Group management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work Flexibility: Hybrid

What you will do:

Assist with Configur ing , manag ing , and maintain ing the ServiceNow platform, ensuring its functionality and performance.
Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed.
Assist with platform upgrades and apply patches to ensure the system is up to date when required .
Partner with ServiceNow team members to develop wo rkflows, perform tes t ing , and assist in solution development.
Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resources.
Help m onitor the overall platform health and performance, identifying potential issues and proactively addressing them.
Perform system tes t ing on service request workflows, automations, configurations and other development work completed by the team.
Draft and update system design documentation and knowledge articles as required .
Create and complete tes t scripts for tes t ing and validating configurations, automations, catalog items, and other upda tes to parts of the platform.
Create reports and dashboards as required by stakeholders and business customers.

What you will need:

Required Skills :

Bachelor s degree required or equivalent work experience
8 to 11 years of ServiceNow administration experience
ServiceNow experience i ncluding but not limited to ITSM, Knowledge, Role Management and ACL s, user management and group management.
Experience with JavaScript, GlideScript , REST, XML, and other relevant technologies.
Experience with ServiceNow Reporting, dashboards and report creation.

Preferred Skills :

Familiarity with the ITIL framework and its application in service management and ability to support different time zones based on the project/business stakeholders being engaged .
Experience with SOX enforced policies/procedures and working in a regulated environment .
CSM Certification and ServiceNow certifications (e.g., ServiceNow Developer, ServiceNow System Administrator)

Travel Percentage: 10%

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