Lead Service Engineer- Electric Heavy Duty Commercial Truck

Role Overview

We are seeking a highly skilled and motivated professional with strong expertise in Electric Vehicle (EV) technology to join our team. The role involves diagnosing, repairing, and maintaining EV systems, providing technical support, managing customer concerns, and ensuring the highest standards of service quality. The ideal candidate should demonstrate deep technical expertise, strong problem-solving abilities, customer orientation, and continuous learning agility.

Key Responsibilities

1. Technical Expertise

• Possess in-depth knowledge of EV systems including batteries, electric motors, power electronics, and charging infrastructure.
• Diagnose, repair, and maintain EV-specific components such as battery packs, inverters, electric drive systems, and charging ports.
• Work with EV software systems, onboard diagnostics, and Vehicle Control Units (VCUs).
• Evaluate and monitor battery health through testing, performance analysis, and identifying issues such as capacity degradation or thermal anomalies.
• Understand different charging technologies including AC, DC fast charging, and wireless charging.
• Demonstrate strong electrical skills for working on circuits, wiring, connectors, and sensors within the EV architecture.

2. Problem Solving & Troubleshooting

• Identify and resolve complex technical issues across mechanical, electrical, and software domains.
• Use diagnostic tools and software (e.g., OBD-II scanners, EV-specific diagnostic software, telematics) to analyze faults and implement corrective actions.
• Resolve charging-related issues (ports, cables, connectors, and communication interfaces between vehicle and charger).
• Perform timely troubleshooting under high-pressure conditions to minimize vehicle downtime.
• Conduct root-cause analysis for recurring issues and propose preventive measures.

3. Customer Complaint Management

• Communicate technical issues and solutions to customers in clear, non-technical language.
• Provide proactive service updates, technical advice, and preventive maintenance recommendations.
• Demonstrate a customer-first approach by addressing concerns promptly and ensuring service satisfaction.
• Analyze telematics and diagnostic data to identify trends and provide insights for improved performance and reliability.

4. Quality Assurance & Process Adherence

• Adhere to established repair protocols, testing standards, and safety checks.
• Conduct post-repair quality assurance through road testing and system validation.
• Maintain detailed records of diagnostic findings, repair activities, and service reports.
• Use digital service management tools to log issues, parts, actions, and recommendations.
• Provide structured feedback to improve service processes and prevent recurring issues.

5. Learning Agility & Continuous Development

• Stay updated with evolving market trends, customer expectations, and competitor products.
• Continuously upgrade technical skills in line with emerging EV technologies.
• Seek regular feedback and incorporate it into personal development.
• Develop and follow an individual learning roadmap to enhance professional capability.

Required Competencies

• Technical Mastery: Strong knowledge of EV systems, diagnostics, and repair techniques.
• Problem Solving: Ability to analyze, troubleshoot, and resolve complex technical challenges.
• Customer Orientation: Effective communication and relationship management with customers.
• Quality Focus: Commitment to accuracy, safety, and service excellence.
• Learning Agility: Openness to feedback, adaptability, and eagerness to learn new technologies.

Qualifications & Experience

• Diploma/Degree in Automobile Engineering, Electrical Engineering, or related discipline.
• 5 to 8 years of experience in Electric Vehicle service, maintenance, or technical support (OEM or Tier-1 preferred).
• Hands-on experience with EV diagnostic tools, service management software, and telematics.
• Strong knowledge of safety standards and protocols for high-voltage systems.