Lead - Server Infrastructure, Technology and Operations

As the Server infrastructure lead at Group Technology and Operations (T&O), your role is crucial in ensuring the smooth and reliable operation of servers, operating systems, virtualization, backup, and storage infrastructure. You will oversee day-to-day operations, projects, and maintain infrastructure uptime. Leading a team of outsourced technicians and contractors, you will manage projects and ensure compliance with regulations. **Key Responsibilities:** - **Team Management:** Lead a team of outsourced technicians and contractors. - **Servers, Operating System, Virtualization, Backup, and Storage Management:** Ensure smooth operation and maintenance of infrastructure. - **Vendor Management:** Oversee relationships with vendors. - **Vulnerability and Patch Management:** Ensure systems are up to date and secure. - **Budgeting, Audit, and Risk Management:** Manage budget, audit activities, and mitigate risks. In your role, you will: - Deliver Enterprise Operations team services in coordination with App Support. - Drive improvements within managed teams and act as a referral point for issues. - Manage crisis situations and contribute to service uptime and platform maintenance. - Provide analysis and feedback based on reports and trends. - Lead various service excellence initiatives and manage team performance and growth. - Demonstrate good knowledge in System Administration, Security Management, ITIL practices, and SAN / S3 / NAS storage management. - Be responsible for budgeting Servers Hardware and OS Services, and provide leadership in problem resolution and project management. - Manage BCP and DR drills for the bank. **Required Experience:** - 15 to 20 years in managing enterprise operations teams. - Experience as a people leader with technical skills. - Ability to mentor and grow team members" skill sets. - Strong communication, customer service, organizational, and project management skills. **Education / Preferred Qualification:** - Preferably a degree in Computer Science or related subject. **Core Competencies:** - Strong knowledge of Windows, Virtualization, and Linux operating systems. - Proficiency in Project Management, Analytical Thinking, Decision Making, and Problem Solving. - Skilled in Leadership, Motivation, Communication, and Supervision Management. **Technical Competencies:** - In-depth knowledge of information technology, including Windows, Linux, virtualization, backup, storage, and project management. In your work, you will need to demonstrate strong matrix management skills, team management, relationship building, and networking abilities.,