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Job Description: Lead Relationship Manager (LRM) Company: Solar Square (SS) Location: Pune, Maharashtra About Solar Square Solar Square is among India’s top 10 rooftop solar companies, empowering homes and housing societies to adopt solar energy. We’re a dynamic team of mission-driven individuals working to decarbonize India, one roof at a time. Website: www.solarsquare.in Job Role :Lead Relationship Manager (LRM) Function Customer Relationship Management and Lead Conversion Business Vertical Residential Solar Solutions Reports To Head Customer Success Job Type Individual Contributor Base Location Pune, Maharashtra Eligibility Criteria Education: Graduate (Any Discipline) Experience: 0-2 Years (Ideal for freshers or early-career professionals with basic customer-facing experience, e.g., internships, part-time roles, or entry-level sales/customer service positions) Scope of Work / Responsibilities As an LRM, you will be the first point of contact for potential solar customers, ensuring they move smoothly from interest to action. Your role focuses on: - ● Lead Management: Contact verified leads via phone/WhatsApp to confirm interest and schedule meetings with Solar Consultants (SCs). ● Scheduling: Coordinate with SCs to confirm availability and set meeting slots, aiming for 4 meetings per SC daily. ● CRM Updates: Record customer details and dispositions (e.g., “Hot Lead,” “Rescheduled”) accurately in the CRM system. ● Follow-Ups: Call customers post-meeting to confirm attendance and gather feedback, ensuring satisfaction. ● Query Handling: Address customer questions on solar benefits, pricing, or subsidies with clarity and confidence. ● Target Achievement: Meet conversion goals: 80% leads to scheduled meetings (C1), 85% scheduled to completed meetings (C2). ● Issue Reporting: Flag challenges (e.g., SC no-shows, customer cancellations) to Team Leaders for quick resolution. Expectations We’re looking for enthusiastic beginners ready to grow in a fast-paced solar startup: - ● Learn SS’s solar solutions and processes through training within the first 2 weeks. ● Build confidence in customer calls with clear, polite communication, aiming for ≥90 connected calls daily if targets are unmet. ● Follow standard procedures (e.g., scheduling, CRM updates) to keep reschedules ≤10% and overdue leads at zero. Performance Goals: ● Schedule meetings efficiently to hit daily targets (4 per SC). Maintain high customer satisfaction through timely follow-ups (within 2 hours post-meeting). ● Show eagerness to improve skills in lead management and customer engagement. Team Fit: ● Be a collaborative team player, coordinating with SCs and TLs to ensure smooth operations. Key Competencies To succeed as an LRM, you must have: ● Communication Skills: Clear, polite verbal skills for customer calls; basic written skills for CRM notes (e.g., disposition updates). ● Time Management: Ability to manage calls, scheduling, and follow-ups within tight deadlines (e.g., T+1 scheduling). ● Attention to Detail: Accurately log customer interactions and meeting outcomes in the CRM to avoid errors. ● Customer Focus: A friendly, solution-oriented approach to build trust and encourage customers to proceed. ● Adaptability: Willingness to learn quickly, adapt to feedback, and handle customer queries in a dynamic environment. ● Basic Tech Skills: Comfort with CRM tools, WhatsApp, and MS Office (e.g., Excel for tracking calls). Show more Show less
