Lead Product Designer

About SmartQ

SmartQ is a leading B2B Food-Tech company that solves complex business problems with the help of innovative solutions and cutting-edge technology.

We are an MNC - multinational company that has its presence across 14 countries with more than 600 clients and a strong family of 500+ people, Bengaluru being our headquarters is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of 200 billion pounds.

Our Digital cafeteria suite transforms any conventional cafeteria into a digital one making it a Queue-less, Cashless & Contactless cafeteria. We are a customer-centric company that has developed more than 25 tech products to provide the convenience of ordering and engaging customers at their fingertips, hence enabling the world-class cafeteria experience.

While technology is the DNA of our company, Food aggregation is in our hearts.

Our Aggregation vertical helps clients by working with a diverse set of food partners who are carefully analysed & handpicked. We Nurture them to provide excellent food service with a core focus on health, safety & consistent quality. SmartQ’s menu engineering ensures the likes and tastes of the client & brings the best out of the food partner resulting in the ultimate food experience at the cafeteria.

Food breaks are fun again with SmartQ!

Are you excited to join our team as Product Designer?

Are you actively looking for a new opportunity where you impact people by Designing products that impact people across the world? Or just checking the market? Well... you might just be in the right place!

SmartQ family is looking for a Product Design Le ad who is highly creative, innovative, self-motivated and has hunger to build impactful/ innovative products.

Key roles and responsibilities:

1. Lead product design strategy

• Set the vision for all the products (India Region) and develop Product strategy in collaboration with Director of Design, Product director and Engineering head
• Create innovative designs which effectively respond to briefs and solve for the challenge presented. (Deliverables include—but not limited to—high-level and/or detailed user flows, wireframes, and mock-ups to effectively communicate design ideas).
• Create Design strategy for scale, update atomic design system in collaboration with Product design team and key stake holders to improve efficiency and consistency across product lines.
• Innovate and build better user experiences that evolve and define visual systems and generate or upgrade the visual language.

2. Enable growth in Collaboration with Key Stake holders

• Collaborate with multiple stake holders to understand the current product suite and leverage the research to build the effective product suite.
• Communicate design intent to cross teams and stakeholders with clear rationalization and justification for design work prioritising advocacy for users' needs.
• Actively work with product trio foster with a data-driven, strategic design approach to achieve product goals in a timely manner.
• Derive key metrics and performance indicators and measure, track and continuously optimise to achieve the overarching goal.
• Partner with product managers, engineers, marketing team, and designers to oversee the user experience of a product from conception until launch and sustenance.

3. Lead & mentor the team

• Guide the team of Product Designers to conceptualize/ Design flows and experiences that are incredibly simple to use but elegant and Impactful to experience.
• Sparks thoughts/ innovative ideas in the team and bring the best of the teammates by nurturing, mentoring, and leading them in the right path
• Work closely with operations and business teams to better understand the business and ground reality through users' point of view, and with marketing, tech operations teams to launch products that communicate effectively.
• Practice design thinking process throughout the product life cycle and guide the team with focus on fundamentals of the design thinking process and deliver best products to the world

Qualifications:

• We are looking for a person who has been there and done that; someone who has built products from scratch and scaled it across multiple platforms (Android, iOS), devices (Large form factors), countries and cultures
• Experience designing enterprise products for 8-10 years preferably in F&B (Food & Beverage) industry/ B2B (Business 2 Business) service industry. Should have bachelor's degree in design (e.g., interaction, graphic, visual communications, product or relevant), or equivalent practical experience.
• One who has problem solving mindset and empathizes with users and keeps the user at the centre of every design decision. Should have prior experience in partnering with UX research team to amplify research and design impact.
• Extensive experience in visual design, Interaction design, in-depth understanding of designing, wire-framing, prototyping tools to demonstrate how a particular flow or interaction will work.
• Evidence of strategic product thinking with the ability to develop product goals, identify opportunities, and make decisions based on the impact to people and the company
• Experience in building relationships with outstanding written and verbal communications skills and the ability to influence both internally and externally.

What is in it for you?

• Ability to perform in a truly flexible environment: the agility of a start-up and the Stability of an MNC.
• Good career growth with high impact Job. Your designed Product will be implemented across India and will become reference for 13 other countries where other SmartQ products are implemented.

Benefits of working at SmartQ:

SmartQ is an innovative and dynamic company that values its employees and strives to create a positive and fulfilling work environment. Here are some key benefits that make SmartQ an excellent choice for prospective employees:

• Innovative Work Culture: SmartQ fosters an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions to challenges.
• Career Growth and Development: SmartQ is committed to the professional development of its employees. The company offers ongoing training programs, mentorship opportunities, and a clear career path to help employees achieve their professional goals.
• Work-Life Balance: SmartQ understands the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
• Competitive Compensation and Benefits: SmartQ offers competitive salaries and a comprehensive benefits package, including health insurance, retirement plans, and other perks to ensure the well-being and financial security of its employees.
• Diverse and Inclusive Environment: SmartQ values diversity and inclusion. The company is committed to creating a workplace that celebrates differences and provides equal opportunities for all employees.
• Flexibility: SmartQ recognizes the changing nature of work and supports flexible work arrangements, including remote work options, to accommodate the diverse needs and preferences of its employees.
• Team Collaboration: SmartQ believes in the power of teamwork. Employees collaborate across departments, fostering a sense of camaraderie and shared achievement.
• Social Responsibility: SmartQ is dedicated to corporate social responsibility and encourages employees to participate in community service initiatives and environmental sustainability programs.
• Fun and Engaging Work Environment: SmartQ believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.

Message from CEO:

With the opportunity of influencing the way more than 2 billion meals get consumed across the globe, working at SmartQ comes with a great privilege and responsibility. At SmartQ our vision has flowered from a deeply rooted emotion to Mother Earth and ourselves, as to

Enable people to make healthier choices for themselves and the planet

With the help of cutting-edge technology and the most vibrant minds coming together we are on the path of building towards this larger Goal.

Come join us in this eventful, and purpose driven journey at SmartQ.