Lead - Operations (Health + Life)

About Us ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently. Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology. We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc. At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here. After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions. Design, implement, and continuously refine key operational processes for the post-payment journeys of Health & Life D2C insurance products. Drive operational efficiency by defining and maintaining SOPs, implementing best-in-class processes and continuously refine them to meet the business needs. Manage vendor relationships end-to-end, from identification and onboarding to performance monitoring, ensuring alignment with business goals. Collaborate closely with finance teams to ensure accurate reconciliation processes, enabling seamless financial tracking and reporting. Coordinate cross-functionally with product and analytics teams to lead solution workshops for new product features, collate supporting data, define GTM strategies, complete UAT, and train advisors for smooth implementation. Define processes, tightly manage execution timelines, and optimise the post-payment journey by capturing team feedback and evaluating performance. Monitor and drive key initiatives to enhance NPS of the customers across journeys Prepare and present weekly/monthly reports to senior management, offering insights into operational performance, vendor management, and key initiatives Show more Show less