Lead, Merchandising Systems

Job Description

Who are we? Saks is the premier destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since our inception in 1924, we have delivered one of a kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Our unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 41 extraordinary stores across North America for seamless, all-channel shopping. On its website (https://www.saksfifthavenue.com/) and app (iOS only), Saks offers an unparalleled selection of curated merchandise across fashion for women and men, across categories like beauty, jewelry, shoes, clothing, home decor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. What you will do Drive the highest levels of customer service and stability Monitor the environment to proactively identify, troubleshoot and resolve issues Conduct root cause analysis to identify and resolve complex problems impacting service levels Foster technical and procedural excellence within the IT department for Merchandising systems and processes Coordinate with other IT departments to facilitate requirements, objectives, and manage Incidents Participate in after-hours escalations and maintenance as needed Partner with IT management and internal customers to communicate and implement necessary changes to keep the environments current, stable, and secure Who you are Bachelor’s degree (B.E/B.Tech/M.Tech Computer science or related specialization) and minimum of 8+ years of experience in Software development Strong programming experience and background in PL/SQL, Oracle database and UNIX batch scripting. Nice to have Pro*c development experience. Nice to have understanding of other scripting languages (e-g- Python, Java , .net ) Good analytical skills. Good to have Retail experience. Excellent communication skills. Your Life and Career at Saks Be a part of a world-class team; work with an adventurous spirit; think and act like an owner- operator! Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.