Lead, Merchandising Systems

Role Overview: As a member of the Saks team, you will be responsible for driving the highest levels of customer service and stability. Your main duties will include monitoring the environment to proactively identify, troubleshoot, and resolve issues, conducting root cause analysis to address complex problems, and fostering technical and procedural excellence within the IT department for Merchandising systems and processes. You will also collaborate with other IT departments, participate in after-hours escalations and maintenance, and partner with IT management and internal customers to communicate and implement necessary changes to ensure current, stable, and secure environments. Key Responsibilities: - Drive the highest levels of customer service and stability - Monitor the environment to proactively identify, troubleshoot, and resolve issues - Conduct root cause analysis to identify and resolve complex problems impacting service levels - Foster technical and procedural excellence within the IT department for Merchandising systems and processes - Coordinate with other IT departments to facilitate requirements, objectives, and manage Incidents - Participate in after-hours escalations and maintenance as needed - Partner with IT management and internal customers to communicate and implement necessary changes to keep the environments current, stable, and secure Qualifications Required: - Bachelor's degree (B.E/B.Tech/M.Tech) in Computer Science or a related specialization - Minimum of 8+ years of experience in Software development - Strong programming experience and background in PL/SQL, Oracle database, and UNIX batch scripting - Nice to have experience in Pro*c development - Nice to have understanding of other scripting languages (e.g., Python, Java, .net) - Good analytical skills - Retail experience is a plus - Excellent communication skills Company Details: Saks is the premier destination for luxury fashion, committed to helping customers express themselves through relevant and inspiring style. With an expertly curated assortment of fashion and highly personalized customer service, Saks provides unique shopping experiences both online and in their network of 41 extraordinary stores across North America. In addition to a wide selection of curated merchandise, customers can enjoy inspiring editorial content, access to digital stylists, lifestyle experiences, and other world-class services. Saks.com is an equal opportunity employer that celebrates diversity and is dedicated to creating an inclusive environment for all employees.,