Posted:None|
Platform:
Work from Office
Full Time
Engage with stakeholders to gather and analyze business requirements related to field service operations (work order management, resource scheduling, dispatching, inventory, asset management, customer engagement).
Configure and customize Field Service modules including:
Scheduling and resource management
Customer assets and service tasks
Preventive maintenance
IoT integrations
Mobile capabilities
Collaborate with technical teams to define and oversee integrations with ERP systems, CRM, IoT platforms, or third-party applications.
Create functional documentation (solution design documents, configuration workbooks, user stories).
Support data migration and mapping activities for customer assets, service history, and inventory.
Conduct system testing and support User Acceptance Testing (UAT).
Deliver end-user and administrator training for field technicians, dispatchers, and back-office staff.
Provide go-live and post-go-live support to ensure smooth adoption and issue resolution.
Advise clients on best practices, new features, and roadmap planning to maximize ROI from Field Service investments.
Stay current with Microsoft Field Service releases, new functionalities, and industry trends.
Strong functional knowledge of field service processes (work orders, scheduling, dispatching, asset management, preventive maintenance).
Hands-on configuration and customization of Field Service modules.
Experience in writing functional documentation and user stories.
Exposure to data migration activities related to service management.
Strong stakeholder engagement and business analysis skills.
Experience with end-user training, UAT support, and post-go-live stabilization.
Excellent communication and problem-solving skills.
D365 Field Service Solutions,Business Requirements,Functional Solutioning
UST
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