At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your complete well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we ll support you with an open environment and learning culture to grow your career.
Join Team Amex and let s lead the way together!
The position of ServiceNow IRM Senior Engineer will be a part of a dynamic and growing team within the GRCT organization at American Express.
The successful candi will be responsible for crafting scalable and efficient solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs.
They will provide ServiceNow experience, using Business and Technology knowledge to help develop and implement business partner strategies on time and within budget. The candi will engage in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other Engineers, Product Owners, Staff Architects and Staff Engineers:
- Responsible for the timely development and deployment of project tasks and be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.
- Develops technology/implementation design documentation.
- Provides estimates for design, build, test, and implementation tasks.
- Undertakes regular implementation and code reviews to ensure alignment with development, implementation, and performance standards and evangelizing system design principles, ServiceNow design on design and coding approaches to engineers in scrum team.
- Assists with up to program specification/implementation documentation.
- Works with agile champions and release train engineers to prepare configurations for production.
- Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with testing automation and wider testing strategy.
- Identifies gaps, provides feedback, and proposes changes to implementation specifications.
- Coaches and mentors the team of engineers.
- Provides inputs to product owners with recommendations to drive towards clean design and shared success.
- Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technology and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change
- Participate in a scrum ceremony and use agile principles and tools including Rally.
Minimum Qualifications:
- 5+ years hands-on experience in ServiceNow including Integrated Risk Management (IRM) solutions/components
- Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
- Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.
- Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.
- An understanding of GRC/IRM industry trends
- Overall 10+ years of software development experience.
- BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas
Preferred Qualifications:
- Working knowledge of GCP
- Typically has prior technology experience of systems analysis/programming.
- Experience writing/initiating JS utilities
- Hold ServiceNow Certified System Administrator credentials
- Conceptual architecture knowledge.
- 5+ years Agile experience as well as hands on Scaled Agile Framework experience
- Machine Learning or Generative AI knowledge is a plus, not mandatory
