Lead HR (Client & Talent Fulfillment)

About the Role

Lead HR professional

Key Responsibilities

• Client Management & Engagement

• Act as the single point of contact for major GiGaOps clients across India, UK, Europe, and US.
• Understand client requirements, workforce needs, and SLAs to deliver efficient HR solutions.
• Build and maintain strong, trust-based relationships with client stakeholders.

• Talent Fulfillment & Recruitment

• Oversee end-to-end hiring and fulfillment process for client requirements.
• Partner with recruitment teams to ensure timely delivery of qualified candidates.
• Track fulfillment status and provide weekly/monthly reports to management and clients.

• HR Operations & Strategy

• Lead HR initiatives, employee engagement, and workforce planning for India operations.
• Develop frameworks for managing high-volume recruitment across geographies.
• Ensure compliance with local labor laws and client contractual obligations.

• Team Leadership

• Guide and mentor recruitment/HR executives to ensure alignment with client expectations.
• Drive a performance-oriented culture focused on delivery, accountability, and quality.
• Collaborate with Business Operations, Finance, and Delivery Heads to ensure smooth client operations.

Required Skills & Experience

• 10+ years of HR and talent management experience, with at least 5 years in a client-facing role.
• Proven track record of handling

  global clients (UK, Europe, US)

  along with Indian operations.
• Strong understanding of

  staffing, recruitment, talent fulfillment, and HR strategy

  .
• Excellent communication, negotiation, and stakeholder management skills.
• Experience in IT/Tech staffing industry preferred.
• Ability to manage multiple client accounts simultaneously and ensure SLA adherence.
• Leadership qualities with the ability to manage, inspire, and lead HR/recruitment teams.

Qualifications

• MBA / Master's degree in Human Resources or equivalent.
• Certifications in HR/Recruitment/Global Talent Management (preferred).

What We Offer

• Opportunity to work with

  global clients

  across multiple regions.
• Leadership role with high visibility in business operations.
• Competitive compensation with performance-based incentives.
• A collaborative and growth-driven work environment.