Giga-ops Global Solutions Private Limited

About the Role We are seeking a highly experienced Lead HR professional to drive client relationship management and talent fulfillment for GiGaOps Global Solutions . This role will lead HR operations for India while managing strategic client requirements across the UK, Europe, and US regions . The Lead HR will serve as the primary bridge between clients, internal recruitment teams, and business stakeholders to ensure high-quality delivery and sustained client satisfaction. Key Responsibilities Client Management & Engagement Act as the single point of contact for major GiGaOps clients across India, UK, Europe, and US. Understand client requirements, workforce needs, and SLAs to deliver efficient HR solutions. Build and maintain strong, trust-based relationships with client stakeholders. Talent Fulfillment & Recruitment Oversee end-to-end hiring and fulfillment process for client requirements. Partner with recruitment teams to ensure timely delivery of qualified candidates. Track fulfillment status and provide weekly/monthly reports to management and clients. HR Operations & Strategy Lead HR initiatives, employee engagement, and workforce planning for India operations. Develop frameworks for managing high-volume recruitment across geographies. Ensure compliance with local labor laws and client contractual obligations. Team Leadership Guide and mentor recruitment/HR executives to ensure alignment with client expectations. Drive a performance-oriented culture focused on delivery, accountability, and quality. Collaborate with Business Operations, Finance, and Delivery Heads to ensure smooth client operations. Required Skills & Experience 10+ years of HR and talent management experience, with at least 5 years in a client-facing role. Proven track record of handling global clients (UK, Europe, US) along with Indian operations. Strong understanding of staffing, recruitment, talent fulfillment, and HR strategy . Excellent communication, negotiation, and stakeholder management skills. Experience in IT/Tech staffing industry preferred. Ability to manage multiple client accounts simultaneously and ensure SLA adherence. Leadership qualities with the ability to manage, inspire, and lead HR/recruitment teams. Qualifications MBA / Master's degree in Human Resources or equivalent. Certifications in HR/Recruitment/Global Talent Management (preferred). What We Offer Opportunity to work with global clients across multiple regions. Leadership role with high visibility in business operations. Competitive compensation with performance-based incentives. A collaborative and growth-driven work environment.