Oracle Flexcube Technical Support

Roles and Responsibilities:

• Participate in

  support and implementation

  of Oracle FLEXCUBE Corporate Core Banking modules.
• Manage and support various

  FLEXCUBE Corporate Modules

  Fund Transfer, Payments, Bills & Collection, Letter of Credit, Loans, and General Ledger.
• Monitor

  L2/L3 incident escalations

  , ensuring closure within defined SLAs.
• Use defined

  tools, processes, and change-control steps

  to maintain compliance with Oracle and client quality standards.
• Conduct

  application monitoring

  , system analysis, and issue resolution.
• Collaborate with offshore teams for

  customization deliveries, patch sets, and fixes

  .
• Provide

  L1/L2 production support

  , addressing both technical and functional issues.
• Participate in

  scheduled weekend activities

  (e.g., BCM testing, data center maintenance).
• Work with client IT and support teams to prepare and deliver regular

  status and defect reports

  .
• Support

  automation and continuous service improvement initiatives

  .
• Analyze

  debug logs

  and resolve configuration or system-level issues.
• Follow structured

  release and configuration management

  processes for applying fixes.
• Ensure

  security and performance optimization

  of the core-banking environment.
• Perform

  End-of-Day (EOD)

  and

  Beginning-of-Day (BOD)

  batch operations.
• Manage

  customer relationships

  and handle initial escalations effectively.

Desired Skills and Experience:

• Hands-on experience in

  Oracle FLEXCUBE Core Banking product

  (implementation and/or production support).
• Strong technical expertise in

  Oracle Database, SQL, PL/SQL, Java, JavaScript, XML

  , and

  Unix shell scripting

  .
• Experience in

  deployments, backup/restore operations

  , and

  source control tools

  .
• Exposure to

  EMS, FlexML, SWIFT

  , and debug capture processes.
• Strong knowledge of

  interfaces, batch operations

  , and troubleshooting.
• Proficient in

  Microsoft Office

  (Word, Excel, PowerPoint).
• Excellent

  problem-solving

  ,

  analytical

  , and

  client-facing

  skills.
• Ability to perform effective

  knowledge transfer

  at the end of assignments.