Lead Generation Executive

Company Description

At REPP – Real Estate Performance Platform, we revolutionize the selling and marketing of real estate. By combining data-driven processes, technology support, and performance-focused strategies, we deliver measurable results in lead generation and sales. Our clients benefit from quality conversations, quicker closures, and stronger ROI. We are dedicated to helping real estate professionals grow backed by performance.

Role Description

This is a full-time on-site role for a Customer Service Team Lead || Outbound process, located in Noida. The Customer Service Team Lead will oversee the daily operations of the outbound customer service team, ensuring customer satisfaction and efficient service management. Responsibilities include managing customer support, addressing client inquiries, and improving communication between the team and customers. The role requires the ability to assess team performance, provide training, and implement strategies to enhance service quality and efficiency.

Qualifications

• Customer Service Management, Customer Service, and Customer Support skills
• Excellent Customer Satisfaction and Communication skills
• Proven leadership and team management abilities
• Strong problem-solving and decision-making skills
• Experience in an outbound customer service environment is a plus
• Bachelor's degree in any relevant field