Lead - Development & Product Support

THE ROLE

• Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
  
• When identified as a bug, do comprehensive documentation including product analysis of defect ,elaborating the root cause and possible resolution for the defect. Provide additional information that would help Development team to fix and test the problem effectively.
  
• In case of non-defects, educate client with adequate information procedures on how to handle the scenario/meet the requirement .
  
• Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
  
• Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools have fair chance of getting integrated to Core product
  
• Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.
  
• Understand the working of the specific product application(s) in which expertise needs to be built through training programs including on the job training, class room training and training material available on the knowledge collateral(s).

• Bachelor s degree in engineering or computer science with atleast 7 to 10 years of relevant experience in Software development and Product/Application support.
  
• Experience in Java, JavaScript, HTML, CSS.
  
• Experience in Java, J2EE, JSP, RDBMS and Webservers
  
• You should have excellent programming, debugging, troubleshooting and problem- solving skills
  
• Prefer Mobile or Web development background with experience in native mobile OS like iOS, Android or Windows is preferred.
  
• Should be able to deliver 24 X 7 support to our global customer base.

• Care

  - We care and listen to each other, our clients, partners and the communities we serve

• Commit -

  We commit with determination and persistence to make things happen

• Collaborate -

  We collaborate within Temenos and across a wider partner ecosystem

• Challenge -

  We challenge the status quo, try to look at things differently and drive change