Who are we? Kriyadocs is a leading document workflow platform focused on the publishing industry. At Kriyadocs®, we have partnered with prestigious publishing houses across the world for over 19 years and delivered world-class, publication-ready digital & print content by applying cutting-edge technology, streamlined processes, and extensive domain expertise. Technology is at the core of our evolution - we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission. Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge. Our Mission: Provide a fantastic experience to authors, content publishers, and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees. What is it really like to work here? At Kriyadocs, every Kriyator is driven by our culture at the core to • Deliver Excellence - Deliver Delight • Stay Curious - Stay Driven • Dream Big - Rise Together You could also be a Kriyator, if you are • Fearless in taking on challenges • Focused on learning, demonstrating new skills and working towards successful outcomes • Fanatical in taking pride and responsibility in all your work 2 About the Role Why this role matters As Customer Support Lead at Kriyadocs, you will not only manage and coach a team — you will reimagine how support operates. We’re looking for a self-driven leader who can turn support into a proactive, insight-driven function that partners deeply with Product, QA, and Engineering to champion the voice of the customer. We are in transition — from a reactive support model to a customer advocacy engine that sets new standards of quality. If you're curious, obsessed with root causes, and never settle for broken experiences, this is your chance to create lasting impact. What will you be doing? - Lead the Team : Mentor and grow a blended team of experienced and junior support staff; identify skill gaps and build training plans; establish KPIs. - Raise the Bar on Problem Solving : Drive a solutions-first mindset; push back on Engineering and QA; build processes that challenge the status quo. - Proactively Champion the Customer : Collaborate cross-functionally; escalate and document bugs clearly; build a 24/7 support mindset. - Create Systems from Scratch: Establish foundational processes; build documentation frameworks; use scripts to resolve issues. - Be Data-Driven and Insightful : Use metrics to drive improvement; identify patterns; develop dashboards. - Represent Kriyadocs Globally: Communicate effectively with global stakeholders; own rooms virtually and in-person. What are we looking for in you? - 5+ years in customer support or success in a B2B SaaS company. - Strong technical background with scripting experience (XML, XSLT, SQL, JavaScript). - Natural curiosity and deep problem-solving mindset. - Self-starter who can set up systems and processes from scratch. - Exceptional communication skills with experience engaging global audiences. - Comfortable with ambiguity, urgency, and high ownership. - Strong documentation practices and attention to detail. - Data-driven decision-making. - Experience building a 24x7 support culture. Why should you join us? - Impact: Be critical to our growth journey and scalable systems. - Autonomy: Space and support to lead and decide. - Vision: Help transform publishing through technology. - Culture: Rise together, stay curious, and deliver delight. Show more Show less
Who are we? Kriyadocs is a leading document workflow platform focused on the publishing industry. At Kriyadocs®, we have partnered with prestigious publishing houses across the world for over 19 years and delivered world-class, publication-ready digital & print content by applying cutting-edge technology, streamlined processes, and extensive domain expertise. Technology is at the core of our evolution - we’ve consciously striven to always stay ahead of the curve in its adoption in order to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission. Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge. Our Mission: Provide a fantastic experience to authors, content publishers, and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees. What is it really like to work here? At Kriyadocs, every Kriyator is driven by our culture at the core to Deliver Excellence - Deliver Delight Stay Curious - Stay Driven Dream Big - Rise Together You could also be a Kriyator, if you are Fearless in taking on challenges Focused on learning, demonstrating new skills and working towards successful outcomes Fanatical in taking pride and responsibility in all your work Job Description We are seeking an experienced and highly organized Senior Copyeditor to join our editorial team. As a Senior Copyeditor, you will be responsible for overseeing the quality assessment of deliverables, identifying and addressing editorial challenges, and driving continuous improvement within the team. The ideal candidate will demonstrate strong attention to detail, leadership qualities, and a proactive approach to both reviewing content and supporting team performance. What You’ll Do Assess the deliverables of the editorial group for the day. Review articles based on customer/editor competencies and style standards. Identify editor error patterns to streamline the review process. Quantitatively evaluate the team’s performance using scorecards and metrics. Conduct daily and weekly learning/feedback sessions based on review insights. Provide weekly updates on group performance, challenges, and improvement areas. Respond to feedback and queries from Account Managers or leadership. Plan and manage effective quality reviews for assigned editors. Support team members in addressing delivery or quality-related challenges. Share regular performance feedback with editors and guide them on improvement. Educate the team on updates, editorial instructions, and workflow changes. Skills Required Strong team player with exceptional attention to detail. Ability to identify team strengths and optimize them effectively. Comfortable taking on new responsibilities and leading training sessions. Creates a supportive work environment to help team members succeed. Proactive, self-motivated, and a frontrunner in driving new initiatives. Eligibility Criteria Example: Master's degree in life sciences/technology/humanities. 4+ years hands on experience needed. Immediate joiner preferred. List of KPIs: Requirements Role: Senior Copy editor Job type:∙ Full-time Shift and schedule: ∙ Day shift (Monday to Friday from 9:00 am to 7:00 pm) _ Work from office Location: Arulayiammanpet, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu 600032 Show more Show less
Requirements 4+ years as a production front-end developer using React and Vue 2+ years as a senior developer and roles as a solution architect. Containerization with Docker and Kubernetes. Health insurance Annual bonus Provident fund
Editorial Assistant Who are we? We provide solutions through our flagship platform that simplify publishing workflows from authoring to reviewing to distribution. Our peer review and production platforms are supported by various professional services such as copyediting, typesetting, and project & author management. At KriyadocsⓇ, we have partnered with prestigious publishing houses across the world for over 15 years and delivered world-class, publication-ready digital & print content by applying cutting-edge technology, streamlined processes, and extensive domain expertise. Our pedigree with more than 30 customers across the globe with years of history, high growth company and value driven culture is the driving force to achieve our vision of becoming the partner of choice for sharing knowledge to the world. What is it really like to work here? At Kriyadocs, every Kriyator is driven by our culture at the core to Deliver Excellence - Deliver Delight Stay Curious - Stay Driven Dream Big - Rise Together You could also be a Kriyator, if you are Fearless in taking on challenges Focused in learning, demonstrating new skills and working towards successful outcomes Fanatical in taking pride and responsibility in all your work What You’ll Be Doing: As an Editorial Assistant , you will play a key role in managing the peer review and pre-production stages of journal and books. You will coordinate with authors, reviewers, and internal teams to ensure timely and accurate editorial workflows. Key Responsibilities: Coordinate the peer review process : assign reviewers, send reminders, track timelines, and ensure quality outcomes using tools like ScholarOne, Editorial Manager, or similar platforms. Serve as the primary point of contact for authors, reviewers, and editors—answering queries and guiding them through the editorial process. Maintain accurate and up-to-date records in internal databases, spreadsheets, and project management tools. Arrange and track reviewer feedback for book proposals or journal articles under consideration. Support editorial decision-making by ensuring proper documentation, timelines, and reviewer availability. Send out author contracts and respond to related queries. Prepare manuscripts for hand over to the production team by conducting final checks. Provide support for editorial board meetings, including meeting coordination, minutes, and follow-ups . Assist with ad-hoc tasks such as processing payments, maintaining contributor records, and coordinating with vendors. Liaise with internal departments (marketing, production, royalties) to resolve queries or escalate issues. Support Editors/Publishers in achieving editorial KPIs and timelines . What You’ll Need to Succeed: Excellent administrative and project coordination skills . Strong attention to detail and organizational abilities . Comfortable working with deadlines and multiple projects simultaneously. Excellent written and verbal communication skills —professional yet empathetic tone. A collaborative, proactive mindset with the ability to work independently when required. Familiarity with MS Office , especially Excel and Outlook. Experience with manuscript tracking systems is a bonus. A genuine interest in academic publishing, peer review, or journal/book workflows . Eligibility: 1.5–4 years of experience in an ePublishing/journal editorial team. Exposure to peer review platforms or journal production workflow. Why Join Us? Be part of a growing and mission-driven publishing team. Opportunities for career growth in editorial operations, peer review management, or journal development.
About Us Who are we? Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution weve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission. Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge. Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees. About the Role Were looking for a Senior Full-Stack Engineer who thrives in building scalable, secure, and high-performing applications from the ground up. In this role, you will be responsible for designing, developing, and deploying full-stack features that power our product end-to-end. Youll work in close collaboration with product, design, and engineering teams to bring ideas to life — from concept to production. Key Responsibilities Architect, develop, test, and deploy full-stack features using React (frontend) and Node.js (backend) Own the complete end-to-end development lifecycle — from product planning to deployment and monitoring Design efficient RESTful APIs and handle cloud deployments on AWS Collaborate with UI/UX designers to implement responsive and intuitive user interfaces Write clean, scalable, and maintainable code using modern JavaScript (ES6+) best practices Ensure application performance, scalability, and security Take part in code reviews, debugging sessions, and CI/CD practices Mentor junior engineers and contribute to improving engineering standards and culture Requirements 5+ years of experience in full-stack web application development Strong expertise in: Frontend : React.js, JavaScript, HTML5, CSS3 Backend : Node.js, Express.js Cloud : AWS (EC2, S3, Lambda, RDS, etc.) Solid understanding of database design (SQL and NoSQL) Experience in version control (Git), code reviews, and Agile development Ability to independently own features from concept to delivery Excellent problem-solving skills and communication abilities Nice to Have Familiarity with TypeScript Experience with serverless architecture (e.g., AWS Lambda, API Gateway) Knowledge of containerization (Docker, ECS/EKS) Understanding of CI/CD pipelines (GitHub Actions, CodePipeline, etc.) Role & responsibilities Preferred candidate profile
As a Copy Editor, you will be responsible for handling both pre-editing and copyediting tasks with a methodical working style. You must demonstrate a deep understanding of the editorial workflow and ensure that the content is copyedited according to the customer's expectations. Your role will involve maintaining high-quality standards, ensuring consistency, and meeting specified deadlines throughout the editing process. Thoroughly reviewing manuscripts, identifying inconsistencies, and collaborating with authors for corrections will be a key part of your responsibilities. Attention to detail, commitment to perfection, and the ability to detect and correct errors in spelling, punctuation, grammar, and syntax are essential. Additionally, you will be expected to provide constructive suggestions, raise queries to authors, and contribute to team improvement in terms of quality and productivity. Verifying facts, dates, and statistics using standard reference sources will also be part of your duties. To be eligible for this role, you should ideally be a graduate with a technical or science-based degree. A minimum of 2 years of experience in copy editing books or journals for a reputable publisher is required. Excellent written and verbal communication skills in English are essential, along with a strong passion for reading and editing. You should be capable of handling both language editing and technical editing tasks, including up to Level 2 copy editing. Hands-on experience or exposure to various style guides and manuals will be advantageous. This is a full-time role as a Copy Editor with a day shift schedule from Monday to Friday, working from the office for 4 days a week. The location of the job is at Arulayiammanpet, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu 600032.,