Lead - Development & Product Support

As a Technical Product Support Engineer at Temenos, you will be a part of the Product Analysis and Customer Support (PACS) team, providing expert-level support to clients using Temenos products. Your main responsibilities will include: - Providing technical support for Mobile Applications built using Kony Fabric and Kony Mobile application development platform - Collaborating with Product, Engineering, Customer Success, and other delivery teams to resolve and manage customer issues and escalations - Understanding the details in logged tickets, validating the completeness of information provided, and collecting further information from clients when required - Documenting comprehensive details for identified bugs, including product analysis of defects, root causes, and possible resolutions - Educating clients with necessary information and procedures on how to handle non-defect scenarios - Acting as the technical reference point during software implementation/upgrades and providing guidance and support to client IT teams - Developing/enhancing tools to reduce analysis time and enhance customer experience - Being available for onsite analysis of tickets at client places during milestone periods like Go Live, branches, and upgrades - Building expertise through training programs on the specific product applications Qualifications for this role include: - Bachelor's degree in engineering or computer science with 7 to 10 years of relevant experience in Software development and Product/Application support - Experience in Java, JavaScript, HTML, CSS, J2EE, JSP, RDBMS, and Webservers - Excellent programming, debugging, troubleshooting, and problem-solving skills - Background in Mobile or Web development with experience in native mobile OS like iOS, Android, or Windows preferred - Ability to deliver 24 X 7 support to the global customer base At Temenos, our values include Care, Commit, Collaborate, and Challenge. We care and listen to each other, our clients, partners, and communities we serve. We commit with determination to make things happen, collaborate within Temenos and across a wider partner ecosystem, and challenge the status quo to drive change. Some of our benefits include maternity leave, paid family care leave, recharge days for physical or mental rest, and study leave for personal development. Please refer to our Recruitment Privacy Policy for more information.,