Lead - Client Support - US

As a Client Support Lead at Keka, your primary role will be to drive a high-performing support team catering to our US clients. Your responsibilities will include: - Leading and mentoring a client support team that handles US accounts effectively. - Ensuring prompt resolution of client queries and escalations to maintain high levels of customer satisfaction. - Identifying opportunities for process improvements to enhance the overall client experience. - Collaborating with cross-functional teams to deliver exceptional client service. To excel in this role, you should have: - Proven experience in managing a support team. - Prior experience in working with US clients. - Proficiency in using CRM, ticketing systems, and other customer support tools. - Excellent communication and interpersonal skills. - Ideally, experience in the HR domain and the SaaS industry would be beneficial. Keka has been a trailblazer in the HR tech space for the past 8 years, with a strong focus on employee-centric solutions. Our open culture encourages innovation and continuous learning, making it an exciting place to work and grow professionally.,