Lead - Client Support - US

Role Overview: As a Client Support Lead at Keka, you will be responsible for leading and mentoring a high-performing support team catering to US clients. Your role will involve ensuring seamless client interactions, timely issue resolution, and continuous enhancement of support processes. Your expertise in mentorship, communication, and hands-on experience with support tools will be crucial for success in this role. Additionally, any prior experience in the HR domain and SaaS industry will be advantageous. Key Responsibilities: - Lead and mentor a client support team handling US accounts to deliver exceptional service. - Ensure timely resolution of client queries and escalations to maintain high customer satisfaction. - Identify opportunities for process improvements aimed at enhancing the overall client experience. - Collaborate with cross-functional teams to ensure a seamless and efficient support process. Qualifications Required: - Proven track record of managing a support team effectively. - Prior experience in working with US clients. - Knowledge or experience in the HR domain will be beneficial. - Proficiency in working with CRM, ticketing systems, and various customer support tools. - Excellent communication and interpersonal skills are essential. - Previous experience in the SaaS industry will be preferred.,