Lead Business Analyst - Data

Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. JOB SUMMARY Lead Business Analyst - Data will be responsible for conducting Voice of the Customer (VOC) analyses, leveraging a wide range of analytical and data visualization tools to uncover and communicate opportunities to improve the customer's experience. Leveraging analytical tools such as Qualtrics, Tableau, and SAS, the Voice of the Customer team analyzes customer behavioral data and open-ended customer feedback TriNet receives through various sources, including: Net Promoter surveys, CSAT surveys, website and app intercept feedback, product feedback, customer engagement data, and customer demographic data. The Lead Analyst will collaborate with internal business stakeholders to: Deliver real-time, actionable customer insights, leveraging all tools and resources available. Integrate qualitative and quantitative customer feedback responses with customer behavioral data to address targeted business questions. Supporting the Net Promoter System program, including measurement of NPS, analysis of the drivers of NPS, and management of the Closed Loop process. Continuously improve the effectiveness and efficiency of the team's research and analysis methodologies, processes, and deliverables." Essential Duties/Responsibilities Regular exposure to complex, cross functional projects in either a project or program management capacity. Experience in presenting data visually to tell a clear story. Experience in presentation and translation of complex findings into layman’s terms. Experience with unstructured data analysis, including text analytics. Experience with and understanding of data and analysis tools, including Tableau and SAS. Experience with and understanding of various statistical methods. Proficient in Microsoft Office Suite, particularly Excel and PowerPoint. Excellent analytical skills, including strong business acumen. Ability to communicate, build trust, and influence employees at all levels of the organization. Ability to adapt to a fast paced, continually changing business and work environment while managing multiple priorities. A demonstrated commitment to high professional ethical standards and a diverse workplace." Performs other duties as assigned Complies with all policies and standards QUALIFICATIONS Education Bachelor's Degree or equivalent experience preferred Work Experience Typically 8+ years Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.