Lead Associate - Transactional Quality(

Vuram

1 - 3 years

3 - 6 Lacs

Pune

Posted:13 hours ago| Platform:

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Skills Required

Root cause analysis Call monitoring ISO People management skills Analytical QMS Measurement system analysis Stakeholder management PTP Six sigma

Work Mode

Work from Office

Job Type

Full Time

Job Description

1 to 3 years of experience in call auditing, quality assuranceSpecial Skills Good Understanding of Quality Management System and Good Communication, analytical & listening skills, Should be able to do Client and Stakeholder Management , Excellent People Management Skills along with Feedback giving Skills and Ability to drive Quality Initiatives, Projects and Improvements Call monitoring and Evaluation (Live or recorded calls) Agent Feedback and Coaching Support Conduct process documentation as per ISO standards Conduct & review sampling strategy in the team Conduct root cause analysis for process improvements Conduct MSA as per schedule
Drive & conduct process compliance Drive & conduct audits (pre-post duties) Conduct base lining & analyze CTQs Conduct measurement system analysis
Drive brainwave initiative in the team Conduct quality related trainings Team-up with BBs / QAM s to be a co-facilitator of projects/initiatives Drive open forums/best practice sharing sessions YB six sigma improvement project to be certified Successfully complete ISO training
Working on the product & helping the team to achieve deadlines
Provide timely reports, updates and system entries as required by the internal and external management
Understand and abide by the importance of discipline, punctuality & protocol

Qualifications

Commerce Graduate and above

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