Language Quality Specialist

Korean Language Quality Specialist

Language Quality Specialist Manager

Head of Quality and Compliance

Key Responsibilities

• Initiate Quality Feedback Reports and Improvement Plans for selected resources, collaborating with stakeholders including PMs, internal linguists, external reviewers, and talent managers.
• Analyze language quality issues and develop global and local improvement strategies with project management and quality teams.
• Support Talent Managers and PMs in anticipating and resolving quality issues.
• Identify and flag resources for promotion or demotion based on quality performance.
• Conduct regular analysis of resource and language quality status.
• Monitor edit distance metrics per language and contribute to enhancing language output.
• Drive the global language quality strategy and implement tools to monitor outsourced translation quality.
• Collaborate with the Terminology Coordinator to ensure language assets are created and updated as needed.
• Assist in building a robust and efficient Quality System, including the creation of SOPs related to language quality.
• Contribute to the development of best practices and enhancements in Language Quality.
  

Required Knowledge, Skills, And Abilities

• 3–5 years of experience as a Language Quality Specialist managing multilingual projects.
• Strong mediation and negotiation skills, especially in cross-cultural environments.
• Ability to multitask and adapt quickly to change.
• High level of commitment and motivation.
• Higher education in translation-related studies or equivalent professional experience.
• Excellent oral, written, and interpersonal communication skills in English.
• Deep understanding of Multilingual Quality Monitoring processes.
• Proven skills in analysis, time management, organization, and attention to detail.
  

Physical Requirements

• Frequent use of keyboard requiring repetitive finger motion.
• Extensive use of telephone and face-to-face communication, requiring accurate speech perception.
• Regular sitting for extended periods.