L6 – Supervisor (DS_E&B_WWS & NS_E&B_WWS & Prior Authorization_WWS)

Position Overview

(DS_E&B_WWS) & (NS_E&B_WWS) & (Prior Authorization_WWS)

Key Responsibilities

Operational Management

• Oversee daily workflow for all three functions, ensuring adherence to SLAs, KPIs, and compliance requirements.
• Allocate and monitor workloads, balancing resources effectively across teams.
• Resolve operational issues, escalate critical concerns, and implement corrective actions.
  

Team Leadership

• Lead, coach, and mentor team members to achieve high performance and professional growth.
• Conduct regular team meetings, performance reviews, and training sessions.
• Foster a positive work environment that encourages teamwork, accountability, and innovation.
  

Quality & Compliance

• Ensure accuracy and compliance in all processes related to eligibility & benefits verification, data submissions, and prior authorization tasks.
• Monitor quality metrics, conduct audits, and implement improvement measures.
• Maintain compliance with HIPAA and other applicable regulations.
  

Process Improvement

• Identify process gaps and inefficiencies; develop and implement improvement initiatives.
• Collaborate with cross-functional teams to streamline workflows and enhance productivity.
  

Reporting & Analytics

• Prepare daily, weekly, and monthly operational reports for management.
• Track and analyze performance trends, recommending strategic actions where necessary.
  

Qualifications & Skills

• Bachelor’s degree in Healthcare Administration, Business, or a related field (preferred).
• 4–6 years of experience in healthcare operations, with at least 2 years in a team handling role
• Strong knowledge of eligibility & benefits processes, prior authorization workflows, and healthcare payer/provider operations.
• Proficient in MS Office Suite, especially Excel and reporting tools.
• Excellent leadership, communication, and decision-making skills.
• Ability to work in a fast-paced, deadline-driven environment.
  

Key Competencies

• Leadership & People Management
• Problem Solving & Decision Making
• Process Optimization
• Analytical Thinking
• Quality & Compliance Focus
  

Contact us on recruiter@wonderws.com / vk.rmt@wonderws.com/ 9047477375

To Apply: