L2 support engineer

We’re Hiring: L2 Support Engineer / Lead – Application Support

Location:

Employment Type:

🔍 About the Role

L2 Support Engineers and Leads

🎯 Experience Required

• L2 Support Engineer:

  4-7 years

• Lead:

  10+ years

• Mandatory Domain Experience:

• Automobile Industry
• DMS (Dealer Management System)

🛠 Key Responsibilities

• Provide

  L2 application support

  for applications developed in Mainframe, COBOL, Java, and C++, hosted on client infrastructure
• Troubleshoot and resolve application and production issues with minimal business impact
• Monitor application performance and system health; proactively identify risks
• Collaborate closely with

  L1 support, development teams, and business stakeholders

• Perform

  root cause analysis

  and implement permanent fixes for recurring issues
• Execute

  SQL queries

  to analyze data and diagnose production issues
• Support application deployments, configurations, and upgrades
• Create and maintain

  technical documentation, SOPs, and troubleshooting guides

• Participate in

  24x7 on-call support rotation

  for critical applications
• Communicate clearly with users and stakeholders on issue status and resolution

💡 Required Skills

• Strong hands-on experience in

  Application Support (L2)

• Expertise in

  Mainframe / COBOL (AS400) / Java / C++

• Good understanding of

  object-oriented programming concepts

• Proficiency in

  SQL

  for data analysis and issue resolution
• Excellent

  problem-solving and analytical skills

• Strong verbal and written communication skills
• Ability to work independently as well as in a collaborative team environment
• Willingness to participate in

  on-call support

⭐ Preferred Skills

• Knowledge of

  ITIL framework

  and incident/problem management processes
• Experience with

  automation tools

  to improve support efficiency
• Background in

  financial services or technology-driven environments

📩 Interested?

If you’re passionate about application support and want to work in a challenging, fast-paced environment with enterprise systems, we’d love to hear from you!