Posted:2 days ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

We’re Hiring: L2 Support Engineer / Lead – Application Support

Location:

Employment Type:


🔍 About the Role

L2 Support Engineers and Leads

🎯 Experience Required

  • L2 Support Engineer:

    4-7 years
  • Lead:

    10+ years
  • Mandatory Domain Experience:

  • Automobile Industry
  • DMS (Dealer Management System)

🛠 Key Responsibilities

  • Provide

    L2 application support

    for applications developed in Mainframe, COBOL, Java, and C++, hosted on client infrastructure
  • Troubleshoot and resolve application and production issues with minimal business impact
  • Monitor application performance and system health; proactively identify risks
  • Collaborate closely with

    L1 support, development teams, and business stakeholders

  • Perform

    root cause analysis

    and implement permanent fixes for recurring issues
  • Execute

    SQL queries

    to analyze data and diagnose production issues
  • Support application deployments, configurations, and upgrades
  • Create and maintain

    technical documentation, SOPs, and troubleshooting guides

  • Participate in

    24x7 on-call support rotation

    for critical applications
  • Communicate clearly with users and stakeholders on issue status and resolution

💡 Required Skills

  • Strong hands-on experience in

    Application Support (L2)

  • Expertise in

    Mainframe / COBOL (AS400) / Java / C++

  • Good understanding of

    object-oriented programming concepts

  • Proficiency in

    SQL

    for data analysis and issue resolution
  • Excellent

    problem-solving and analytical skills

  • Strong verbal and written communication skills
  • Ability to work independently as well as in a collaborative team environment
  • Willingness to participate in

    on-call support

⭐ Preferred Skills

  • Knowledge of

    ITIL framework

    and incident/problem management processes
  • Experience with

    automation tools

    to improve support efficiency
  • Background in

    financial services or technology-driven environments

📩 Interested?

If you’re passionate about application support and want to work in a challenging, fast-paced environment with enterprise systems, we’d love to hear from you!

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