About Us
WHY Linedata?
Linedata is an award-winning software solutions company. We believe finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership.
We Humanize Technology
We are passionate experts who provide investment management and credit communities with innovative, user-friendly products which help their businesses grow in over 50 countriesOur environment is international, ego-free and relaxed. We believe in building confidence through giving clear responsibilities to our team members and managing to given goals and targets. We celebrate success and we enjoy each other’s companyWe employ more than 1100 employees representing 40 nationalities spread throughout our offices in 14 countries. We believe in mobility, diversity & teamwork.Our mission is to continue to find new ways to create and build flexible, mission-critical software and services and to stay on the cutting edge of the financial software space.
JOIN THE MOVEMENT
We provide the investment management and credit communities with an innovative, user-friendly suite of products that, through detailed market and client insights, help their business to grow in over 50 countries.We are transforming the financial services community which is in constant evolution.With our agility, we make technology simple & accessible for our users. Let’s work together to achieve the best solutions for our clients.
Commitment to Diversity
We recognize, celebrate, and seek to increase diversity across our organization. Diversity is an asset to organizations and is linked to better performance. It is an integral part of how we do business and imperative to our success. As an international Group, we also believe that our people need to reflect our clients and local communities.Linedata is an Equal Opportunity Employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.
THE ROLE
Candidate would be actively working on L1, L2 related issues on Windows / Office 365 / Azure platform.He would be responsible for monitoring client infrastructure and needs to handle events within stipulated timeframe.Candidate would be a part of 24*7 rotation support and would be responsible for answering Customer queries over the emails/calls. Must hold at least 3 years of work experience.
Responsibilities
- Monitor multiple client environments 24x7 using tools for application, system, platform, and integration monitoring.
- Ensure availability and performance of distributed IT infrastructures.
- Provide Azure support: VM monitoring, disk expansion, and storage management.
- Support backup operations: job verification and data restores.
- Troubleshoot, diagnose, and resolve technical issues.
- Own incidents through resolution and maintain clear communication with stakeholders.
- Document actions and maintain infrastructure and troubleshooting documentation.
- Notify customers and third-party providers of issues, outages, and remediation status.
- Collaborate with internal teams and provide timely ticket updates.
Job Requirement
Skills & Qualifications
Technical Skills
- Proficient in monitoring tools and ITSM platforms.
- Hands-on experience with Windows, Azure infrastructure and Office 365
- Working knowledge of cybersecurity practices.
- Strong troubleshooting and diagnostic skills.
- Experience with backup tools and processes.
Leadership & Communication
- Experience leading or mentoring in a 24x7 operational environment.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-first mindset.
- Ability to work remotely while staying engaged in
Academic Requirements
- Graduate Degree Preferred
