L2 Network Engineer

Prodapt Solutions

8 - 13 years

4 - 8 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

network security switching information technology issue resolution network engineer firewalls networking alerting monitoring tools servicenow ticketing firewall troubleshooting l1 support telecom wireless wireless networking cisco

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams.

Responsibilities

To manage WAN, and LAN network connectivity across multiple sites.
Strong troubleshooting experience and in-depth knowledge on all Routing protocols - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static,
Respond to and resolve network tickets/ incidents and service requests.
Troubleshoot network issue involving switches, routers, firewalls, and wireless systems.
Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.).
Implement and maintain network security policies, including firewall rules and access controls.
Collaborate with vendors and ISPs for link issues, outages, and escalations.
Document network diagrams, configurations, and standard operating procedures.
Support planned network changes and participate in network implementation or migration projects.
Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting.
Follow ITIL processes for incident, change, and problem management.

Requirements

Bachelors degree in Telecom, Computer science, Information Technology, or related field.
8-10 years of experience in Telecom Data or enterprise-level network support.
Strong knowledge of Layer 2/3 switching and routing protocols (OSPF, EIGRP, BGP).
Hands-on experience with Cisco, Juniper, Palo Alto, or equivalent network equipment.
Familiarity with network security principles and technologies (VPN, ACLs, NAT, firewalls).
Understanding of wireless networking (Cisco, etc.).
Proficiency in troubleshooting tools like Wireshark, traceroute, ping, etc.
Experience working in ticketing system such as ServiceNow will be preferable.

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Prodapt Solutions

Software Development

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L2 Network Engineer