Posted:2 hours ago|
Platform:
Hybrid
Full Time
Ready to work in rotational Night Shift
Infogain is seeking a POS 2 Support Specialist (L2) to join our Shared Support Practice located in our Infogain US Location (Austin)
The Support Specialist will be providing 2nd level phone support for several retail store locations. This position will be troubleshooting application and hardware problems, documenting issues and guiding customers through documented solutions to resolve issues while providing world-class customer service.
Agent receives and tracks trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved/closed out within the SLA’s in the ticketing system.
Provides telephone support to end-users on hardware, XStore , ORPOS software and other store system r
Infogain
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