L1/L2 Support

Job Description

About Us ETech is a leading Information Technology solutions provider based in Hitec City, Hyderabad, India. We are a subsidiary of Everest Technologies Inc. based in Columbus, Ohio USA. We deliver top quality systems and software design, architecture, development, testing and implementation services to clients in a variety of industrial, commercial, and governmental environments. By focusing on achieving client successes, we have achieved success ourselves. Our reputation for providing creative and technically superior consulting services is built on our innovative use of leading technologies tailored to meet the individual needs of our clients. Job Description About the Role: We are looking for a Support Engineer (L1/L2) with strong skills in SQL and AWS to provide technical support for applications and systems. This role will work during US business hours up to 2:00 PM EST and will be responsible for handling incidents, resolving user issues, and escalating as needed. Key Responsibilities: Provide Level 1 and Level 2 support for production systems and applications. Monitor system alerts, troubleshoot issues, and perform root cause analysis. Write and execute SQL queries to analyze and resolve data-related issues. Support AWS-based services and infrastructure (e.g., EC2, S3, RDS, CloudWatch). Work closely with development and infrastructure teams to escalate and resolve complex issues. Document resolutions and update knowledge base articles. Follow standard operating procedures (SOPs) and incident response guidelines. Required Skills: 2–4 years of experience in application or production support. Proficiency in SQL – writing queries, joins, data validations, and debugging. Experience with AWS services such as EC2, RDS, S3, CloudWatch, IAM. Familiarity with ticketing systems like ServiceNow, Jira , or equivalent. Strong communication and troubleshooting skills. Willingness to work US hours until 2 PM EST . Job Information Date Opened 05/26/2025 Job Type Full time Work Experience 5+ years Industry IT Services City Shaikpet State/Province Telangana Country India Zip/Postal Code 500081