L1/L2 Support

You are a highly skilled Senior Operations Specialist with 6-8 years of experience, responsible for providing L1/L2 support and business support to the operations team. Your primary duties include offering support to business users and technical teams, collaborating with internal stakeholders to address challenges, analyzing system performance, identifying bottlenecks, and suggesting improvements. You will respond to incidents, service requests, and technical queries promptly, coordinating with product vendors and IT teams to resolve complex issues. It is essential to maintain accurate documentation of issues, resolutions, and troubleshooting processes, conduct training sessions, and ensure adherence to SLAs and compliance standards. To excel in this role, you must possess 6-8 years of experience in operations support, L1/L2 support, or business support roles, along with strong analytical and problem-solving skills. Effective communication and interpersonal abilities are crucial, as well as the capacity to troubleshoot application and business process issues. Your role requires you to work both independently and collaboratively within a fast-paced night-shift environment. Proficiency in documentation and experience with ticketing tools such as ServiceNow or JIRA is necessary for success in this position.,